Technical Lead
Tata Consultancy Services
Technical lead - Now Assist AI Agent / LLM Topic Developer / Servicenow Integration Hub Developer
Must Have Technical/Functional Skills• Strong hands-on and leadership experience in Servicenow AI Agent Studio(Yokohoma/Zurich).
• Practical experience on NowAssist Skills Kit.
• Strong knowledge and hands-on experience on LLM Topic configuration.
• Strong hands-on and leadership experience in Integration Hub spokes
• Practical experience on Flow Designer and scripted REST APIs
• Strong knowledge and hands-on experience on OAuth 2.0
• Strong knowledge and hands-on experience on Workday Web Services or REST integration experience Roles & Responsibilities
• Build and configure AI agents (virtual agents, copilots) on ServiceNow
• Design multi-step agent workflows for real scenarios
• Use Now Assist capabilities to automate:
• ITSM workflows (incidents, requests)
• HR / CSM use cases
• Create LLM-powered topics (use cases) for agents
• Design:
o Prompts
o Instructions
o Guardrails
• Tune responses for:
o Accuracy
o Tone
o Business context
• Define dialog flows:
• Intents
• User journeys
• Fallback handling
Ensure:
• Natural conversation
• Minimal friction
Improve metrics like:
• Containment rate
• Resolution rate
• Build integrations between ServiceNow and other systems
o Salesforce, SAP, Workday
o Azure, AWS, REST APIs
• Use:
o Integration Hub (spokes)
o Flow Designer
o REST/SOAP APIs
• Design low-code workflows
• Automate:
o Incident management
o HR workflows
o Approval processes
• Build:
o Flows
o Subflows
o Actions Salary Range- $120,000-$150,000 a year
#LI-SP3
#LI-VX1
Vacancy posted more than 2 months ago
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