IT Help Desk Technician (MSP/Windows)
Bowman Williams
IT Help Desk Technician (MSP/Windows)
Since 2002, we have provided Managed IT Services to clients in and around Riverside, CA. We have forged strong relationships with our clients which is why we have a 95% retention rate. Due to an increase in revenue, we are seeking an IT Help Desk Technician (MSP/Windows) who has previously worked for a MSP.
The IT Help Desk Technician (MSP/Windows) will report to our Riverside office the first 6 months then will be allowed to WFH a few days per week. As an IT Help Desk Technician (MSP/Windows) you will providing first-level support from our clients using Autotask and Datto RMM. The IT Help Desk Technician (MSP/Windows) role requires proficiency in troubleshooting and resolving issues related to operating systems, networks, productivity software, and server/email management.
IT Help Desk Technician (MSP/Windows) Key Responsibilities:
- Provide first-level technical support for Windows and Macintosh operating systems, troubleshoot domain environments, and maintain productivity software such as Microsoft Office Suite (Outlook, Word, Excel).
- Utilize Autotask and Datto RMM to log, categorize, and manage incidents reported by users, ensuring timely resolution or escalation to Level 2 or higher technicians when required.
- Resolve common technical issues, including password resets, software installation, network connectivity, Microsoft Exchange (2013+), and hardware problems.
- Maintain professional communication with users, providing regular updates on ticket status and ensuring high-quality customer service.
IT Help Desk Technician (MSP/Windows) Technology Experience:
- Windows (Server 2012+ preferred)
- Macintosh OS (user and technician experience preferred)
- Basic computer and network troubleshooting skills
- Experience with domain environment maintenance and troubleshooting
- Knowledge of Active Directory
- Microsoft Office Suite (Outlook, Word, Excel)
- Internet browsers (Internet Explorer, Google Chrome, Mozilla Firefox)
- Microsoft Outlook/Outlook Express/OWA
- Datto RMM/AutoTask
- Knowledge of Microsoft Exchange (2013+)
IT Help Desk Technician (MSP/Windows) Salary + Benefits:
- Health, Dental, Vision, and Life Insurance
- 401(k) with company match
- PTO, Sick Days, and Paid Holidays
- Certification Reimbursement
Vacancy posted 2 days ago
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