Business Development Center (BDC) Agent for Automotive Dealership
Cincy AutoMall
Job Description
Job Description
Position Overview:
Cincy Automall Dealership is seeking a motivated and customer-focused Business Development Center (BDC) Agent to join our dealership team. The BDC Agent plays a critical role in driving sales and service traffic by managing inbound and outbound customer communications, setting appointments, and delivering a high-quality customer experience.
- Respond promptly to inbound leads via phone, email, text, and online chat
- Conduct outbound calls to follow up on leads, previous customers, and service reminders
- Schedule and confirm sales and service appointments
- Maintain accurate and up-to-date customer records in the CRM system
- Qualify leads and gather relevant customer information to support the sales team
- Provide customers with information about vehicles, promotions, financing options, and services
- Follow dealership scripts and processes to ensure consistency and compliance
- Meet or exceed daily, weekly, and monthly performance targets (appointments set, show rate, etc.)
- Coordinate with sales and service departments to ensure a seamless customer experience
- Handle customer inquiries and resolve basic concerns professionally and efficiently Qualifications:
- High school diploma or equivalent (college degree preferred)
- Previous experience in customer service, call center, or sales (automotive experience a plus)
- Strong communication skills (verbal and written)
- Comfortable handling a high volume of calls and digital inquiries
- Basic computer skills and familiarity with CRM systems
- Positive attitude, strong work ethic, and team-oriented mindset
- Ability to multitask and stay organized in a fast-paced environment Benefits:
- Benefits will be determined based on the candidate’s skills and qualifications and will be discussed during the interview process. Salary growth opportunity up to 60k per year.
Vacancy posted 6 days ago
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