Customer Service Analyst

Responsibilities

Howmet Fastening Systems is looking for a Customer Service / Supply Chain Analyst to join our Sales Department in Waco, TX. This role performs all Customer Service / Supply Chain Analyst activities including processing customer demand (via purchase orders, customer portals, or EDI communication), responding to new & existing customer supply chain actions, and addressing customer questions/concerns appropriately.

Responsibilities :

• Provides timely and professional service to assigned customer or distributor accounts using appropriate processes and communication channels
• Actively targets prospective customers based on relevant sources, both remotely and in person as necessary, to qualify leads and sell Howmet products
• Handles inbound sales lead calls to convert into new business
• Receives, enters and edits sales orders and changes thereto in accordance with company procedures
• Checks stock and future production for customers and distributors
• Answers general inquiries concerning open orders
• Receives, responds to and routes requests for quotations as appropriate
• Receives, responds to and routes requests for technical information, sales literature, material certifications and returned material
• Uses knowledge of product, availability and customer need to best fill the order, coordinates with appropriate internal resources to answer more advanced questions
• Researches customer charge-backs and administers appropriate actions
• Works to improve knowledge of product and processes on a continual basis
• Advises Marketing Department and field sales representatives of significant information learned in customer correspondence
• Ensures that all work activities are performed in accordance with established safety and environmental standards
• Continuously seeks improved techniques for performing job duties and engages with peers to learn and share best practices as they emerge
• Maintains full compliance with Company policies and procedures and conducts all activities in accordance with the company Code of Conduct
• Performs other duties as assigned

Qualifications

Qualifications

• High School diploma or GED; Bachelor's degree is preferred
• 1+ years experience in customer service or supply chain roles
• Strong communication skills, both written and verbal
• Must possess the ability to problem solve
• Possesses organizational skills and has a high attention to detail
• Must be able to work effectively with various functions as well as work independently
• Strong computer and business software skills, with an emphasis in Excel
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

About Us

Compensation and Benefits:

If a pay range is identified for this job, it is based on a good faith estimate at the time of this posting. Actual compensation is subject to variation due to factors such as education, experience, skillset, market/business considerations, and/or location.


Howmet Aerospace offers a competitive benefits package to support the health, financial well-being, and professional growth of our employees. Benefits include:

• Comprehensive medical, prescription, dental, and vision benefits coverage, including FSA and HSA account options
• Pre-tax and Roth 401(k) retirement savings plans offering employer matching funds and a separate employer retirement contribution
• Paid holidays and vacation time (eligibility, accrual, and usage are discretionary and governed by applicable policies)
• Paid parental leave and adoption assistance programs
• Life insurance and disability coverage plans
• Optional coverage plans for auto, home, legal, identity theft, and pet insurance
• Tuition Assistance Program and ongoing professional development opportunities
• Employee Assistance Program (EAP)

Our Story:

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $8.3 Billion in revenue in 2025, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers' success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2025 Environmental Social and Governance report at Follow: LinkedIn, Twitter, Instagram, Facebook, and YouTube.

Equal Opportunity Employer:

Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.

If you need assistance to complete your application due to a disability, please email: View email address on click.appcast.io

About the Team

Howmet Fastening Systems (HFS) is a business unit of Howmet Aerospace, headquartered in Torrance, California. We hold the number one global position in aerospace fastening systems, and we're the North American leader in commercial transportation fasteners. Our high-tech, multi-material fastening systems are found nose to tail on aircraft and aerospace engines. Our products are also critical components of industrial gas turbines, automobiles, commercial transportation vehicles, and construction and industrial equipment.