Commercial AV Installation & Service Technician

Commercial AV Installation and Service Technician Healthcare Technology Full-time, hourly | $30–$36 per hour, based on experience Cogent Technology Resource is hiring an experienced technician to join our installation team. You will work alongside our installers and coordinate with our Installation Supervisor to install, troubleshoot, and service commercial AV systems, virtual nursing equipment, and other hospital technology. The position combines approximately 50% troubleshooting and service with 50% installation work, depending on project and customer needs. You will contribute technical expertise, help teammates resolve equipment and system issues, and support successful completion of the team’s assigned work. Hands-on experience with Crestron, Extron, Vaddio, and Biamp is required. We need someone who combines strong troubleshooting skills with practical installation experience and works well with others. What you will do Troubleshooting and service Diagnose and resolve commercial AV problems in conference rooms, training rooms, meeting spaces, and other hospital and commercial settings. Troubleshoot Crestron and Extron control and signal distribution systems, Vaddio cameras and conferencing equipment, and Biamp audio systems. Trace audio, video, USB, control, and network connections to identify equipment, cabling, configuration, or connectivity problems. Resolve missing audio or video, microphone problems, echo, camera connection failures, unresponsive touchpanels, and intermittent operation. Use manufacturer software and diagnostic tools to check device status and make authorized configuration or firmware changes. Coordinate with teammates, manufacturer support, programmers, customer IT teams, and equipment vendors to resolve issues. Test complete systems after service and document the problem, troubleshooting, repairs, and any remaining issues. Installation and deployment Install displays, projectors, cameras, microphones, speakers, touchpanels, conferencing equipment, and AV racks. Install virtual nursing and virtual care equipment, including cameras, sensors, computers, touchscreens, notification lights, and associated cabling. Install patient televisions, wall arms, computer mounts, and other hospital technology and equipment. Pull, terminate, label, and test Cat6 and other low-voltage cabling. Mount equipment securely and maintain clean cable routing above ceilings, inside racks, and at equipment locations. Read drawings, elevations, wiring diagrams, and manufacturer instructions. Complete equipment setup and coordinate testing with the team, customer IT staff, and vendors. Record serial numbers, MAC addresses, installation photos, and completion notes. Maintain tools and vehicle stock, and leave work areas clean and safe. Follow hospital safety, infection control, and access procedures while working around patients, clinical staff, and ongoing operations. What we are looking for At least 3 years of hands-on commercial AV experience, including both installation and troubleshooting. Practical experience installing and supporting Crestron, Extron, Vaddio, and Biamp equipment. Strong understanding of AV signal flow and the ability to troubleshoot problems systematically. Working knowledge of audio processing, microphone routing, gain settings, and echo cancellation. Basic IP networking skills for checking device addresses, connections, and communication between AV components. Ability to use a laptop, manufacturer software, cable testers, and other diagnostic tools. Strong skills in structural mounting, cable termination, cable management, and finish work. Willingness to perform a mix of commercial AV service, virtual nursing installations, and other hospital technology installations. Ability to work collaboratively with our installation team, follow direction from the Installation Supervisor and assigned project leads, and communicate progress, problems, and support needs. Willingness to share AV knowledge and troubleshooting techniques with teammates. Take responsibility for assigned tasks while coordinating testing, repairs, and completion with the team. Professional customer communication and accurate service and installation documentation. Comfort using ladders and lifts and working overhead or in confined spaces. Ability to lift and move equipment weighing up to 50 pounds. Valid driver’s license and a driving record that meets company vehicle requirements. Ability to meet customer site access requirements, including applicable background screening, drug screening, and healthcare credentialing. Availability for occasional evening or weekend work and approximately 10% overnight travel. Helpful experience and certifications Installation or service work in hospitals or other occupied healthcare facilities; virtual nursing, telehealth, patient engagement, or related healthcare technology. Microsoft Teams Rooms, Zoom Rooms, Webex, and related conferencing hardware. Q-SYS, Shure, Dante, and other commercial AV platforms. Manufacturer training or certifications from Crestron, Extron, Vaddio, or Biamp; AVIXA CTS or CTS-I certification. Control system programming, DSP configuration, or system commissioning. Pay and benefits $30–$36 per hour, based on demonstrated installation and troubleshooting skills. Overtime eligibility and a company vehicle for qualified technicians. Health insurance, paid time off, and retirement benefits. Company-provided tools and training opportunities. About Cogent Cogent Technology Resource supports healthcare customers across the Southeast with AV, IT hardware, virtual nursing, and specialized technology installations. Our technicians work in active clinical environments, where dependable systems, clean installations, careful troubleshooting, and respect for the customer’s space matter. #J-18808-Ljbffr COGENT TECHNOLOGY RESOURCE LLC