Order Management Representative

Summary

Serves as a representative interfacing with internal and external customers including factories and vendors on day-to-day business matters. Responsibilities include order entry, expediting purchase orders, maintaining status of open orders/quotes for customers, invoicing, and contacting vendors to get order statuses for jobs.

Essential Duties

• Receive correspondence from external and internal customers which must be handled on a timely basis.
• Task will include entering purchase orders, delivery expediting, communicating with the customer and/or vendor the status of orders.
• Must be able to learn multiple software programs and follow detailed processes.
• Ensuring all orders that shipped have invoiced and remove invoicing constraints if needed.
• Ensuring customer specific requirements are followed.
• Work with production and inside sales to ensure delivery is met.
• Accountable for an accurate backlog and shipped not invoiced report.
• Support JHC accounting department with problem invoices, returns, and general customer account information.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
• Attend and participate in required trainings
• Procure product and product information for customers and Inside Sales.
• Be a team player, and work well as group
• Accurately process and manage sales, purchase orders, and invoicing.
• This job is demanding in terms of knowledge skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected.
• Regular and predictable attendance is essential for this position.

Education and/or Work Experience

• Minimum 2 years of customer service experience preferred
• Must be able to read Equipment & Process Specification documents

*No Visa sponsorship is available at this time.

PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.

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