IT Systems Specialist

Johanson Technology Inc. (JTI) is looking for an IT Systems Specialist, the IT Systems Specialist is a pivotal member of the IT Team, with the primary responsibility of delivering technical support to end users. This role involves troubleshooting and resolving a wide range of hardware and software issues. The IT Systems Specialist will leverage their IT skills to support Johanson Technology's employees and systems JTI has over thirty years' experience specializing in the design, manufacture and sales of high-quality Power and RF ceramic chip capacitors, inductors, and Integrated Passive Components into the global electronics market. Hourly Rate (Non-Exempt): $26.00 - $31.00 per hour (DOE) Work Schedule (Monday-Friday) 8:00 a.m. – 5:00 p.m. Required Education and Experience: High School Diploma or GED. At least two (2) years of IT support in an environment that uses Microsoft 365 and includes troubleshooting Outlook, Word, and Excel. At least two (2) years of experience troubleshooting, upgrading, and replacing computer hardware components. At least one (1) year of experience configuring networked devices to be used on a TCP/IP network. At least one (1) year of experience installing, configuring, and troubleshooting Microsoft Windows 10 and 11. Configuring apps and working with advanced settings on smartphone OSes such as iOS and Android. Proficiency in documenting support activities, incident reports, and solutions for future reference. Preferred Education and Experience: An Associate's and/or Bachelor's Degree in Information Technology or a related field. Knowledge of data backup and recovery procedures, including familiarity with backup software, data restoration, and best practices for backing up different types of data. Knowledge of scripting languages such as PowerShell and Python for automating routine IT tasks. Possession of relevant IT certifications such as Microsoft Certified Desktop Support Technician (MCDST), Microsoft 365 Fundamentals (Exam MS-900), and Microsoft Certified: Identity and Access Administrator Associate (Exam SC-300). Configuring and deploying Avaya VOIP desk phones. Supporting IT equipment in a manufacturing environment. Communicate in Spanish Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manage Microsoft Entra ID users and groups, Exchange Online mailboxes, and SharePoint site permissions Assist senior IT administrators with purchases, updates, backups, troubleshooting, and server maintenance Follow IT documentation and procedures to ensure accurate task completion Complete daily, weekly, and monthly duties including backup validation and helpdesk ticket resolution Support IT service rollouts, decommissioning projects, and infrastructure changes Install, configure, and troubleshoot network devices including printers, VOIP phones, and managed switches Deploy ethernet cabling from patch panels to wall mounts and networked devices Configure VPN client software and provide remote user support Coordinate with HR and department managers on employee onboarding and offboarding processes Manage helpdesk tickets to completion and elevate issues when necessary Configure and troubleshoot Android and iOS mobile devices Setup, configure, and maintain workstations while tracking IT asset inventory Contribute to IT documentation, inventory, and user training materials using Hudu, Microsoft 365, and Teams Diagnose and maintain factory machine computers including legacy Windows systems (95, 98, NT, 2000) Maintain clean and organized work areas Perform additional duties as assigned Physical and Mental Demands: While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Alternative or combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others. Responsibility For Confidentiality This position requires confidentiality; the company has many Non-Disclosure Agreements with customers who require confidentiality and occasionally will work with ITAR controlled documents. As such, US citizenship or permanent resident status is required. If you are interested in the IT Systems Specialist, please submit your resume To learn more about Johanson Technology's products, services, and culture, visit our websites at and Johanson Technology Inc., and Johanson Dielectrics Inc. isEEO/Veterns/Disabled LOCAL CANDIATES ONLY #J-18808-Ljbffr