Customer Experience Analyst

Overview Customer Solutions Analyst Contract through end of year Location: Remote Step into a role where every interaction matters. As a Customer Solutions Analyst, you’ll be the voice behind seamless order experiences, ensuring healthcare customers across the U.S. and Canada receive timely, accurate support. This is your chance to directly impact customer satisfaction in a fast-paced, mission-driven environment. Why You Should Apply Flexible part-time schedule (20–30 hours/week) Fully remote opportunity—work from anywhere Be at the center of customer experience and operational excellence Collaborate with cross-functional teams in a dynamic environment What You’ll Be Doing Respond to inbound customer inquiries and order requests with professionalism Process orders via EDI, email, phone, fax, and Veeva systems Monitor daily order flow and coordinate with internal teams for delivery accuracy Maintain detailed records of customer interactions Ensure compliance with SOPs and FDA-related requirements Identify opportunities to improve service quality and efficiency About You Bachelor’s degree or equivalent experience Strong problem-solving and customer-facing communication skills Comfortable working across multiple order management systems (EDI, Veeva, etc.) Detail-oriented with a focus on accuracy and compliance Ability to thrive in a fast-paced, customer-centric environment How To Apply We’d love to see your resume, but we don’t need it to have a conversation. Send us an email to View email address on click.appcast.io and tell me why you’re interested. Or, feel free to email your resume. Please include Job#19809. #J-18808-Ljbffr