Customer Service Associate

Customer Service RepresentativeOur client is a $100m company who is owned by a Fortune 500 company. They are seeking a customer service representative to join their team. They recently moved into a brand new absolutely beautiful modern office. This client has one of the best company cultures in Broward County!QualificationsAbility to work in a team-oriented atmosphereAbility to handle a fast-paced environmentExceptional customer service skills including ability to handle heavy volume of callsStrong time-management and attention to detailProficient on computer using Microsoft Suite and ERP systemsStrong verbal and written communication skillsResponsibilitiesCustomer service representative to work in a dynamic role across multiple functions to ensure a smooth flow in the service departmentThis includes working closely with critical environments, maintenance, and the dispatch teamThe customer service representative is responsible for accurately maintaining databases, fostering customer relationships, and assisting in verifying the accuracy of invoicesThis fast paced, hands-on, team-oriented position works closely with dispatch, service managers, sales, accounting, and other departments as neededServes as primary point of contact for customers, technicians, sales representatives, and service managers to support the service teamFoster and maintain business relationships with current and potential customers through excellent customer serviceAnswering multi-line phones and receives all calls in a pleasant mannerCoordinate scheduling and dispatch service technicians to customer locations accurately for service calls, maintenances, and critical environmentsProvides the technician with all pertinent job-related information and documentation so that the technician can perform the workReviews open work orders and assists with the dispatch boardWorks to help build cross functional relationships with critical environments and maintenance functions into service, sales, and purchasingWork closely with billing to ensure the invoicing process for customers is correctConfirms technician's time daily and ensure that all related service tickets and log sheets are attached to the appropriate work orderResponsible for communication and status updates with all necessary parties (management, sales, purchasing, customers, dispatchers, etc.)Ensure warranty work is submitted to vendors in the appropriate time frameDevelop and deploy new critical environment, maintenance, and dispatch projects with service PMsResponsible for exercising discretion and independent judgment in planning, scheduling, coordinating, controlling, directing activities of all operational resources, and labor hoursMeet with purchasing and service manager as needed to ensure all work schedules are going to be met on timeProvide exceptional customer service skills including the ability to handle a heavy volume of calls while maintaining a positive and upbeat demeanorMaintain professional demeanor when working both customers and co-workersPerforms other related duties as required