Security Operations Manager, New Albany Ohio

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well‑known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Location: New Albany, Ohio Schedule: 1st Shift | Monday–Friday, 8:00 AM–4:30 PM Must have availability to support and meet with teams on 2nd and 3rd shifts as needed. Compensation: $93,600.00 annually Requirement: Ohio Security License Position Summary Security Operations Manager (SOM) The SOM will be responsible for managing and developing the security team. The SOM will lead the security team through daily operations and all incident escalations. The SOM partners and supports site-based security leadership to ensure all identified client security needs are addressed. Key Responsibilities Accountable for managing site security operations team, ensuring all client security policies and procedures and other relevant documentation is adhered to. Lead security team response for crisis management events. Responsible for ensuring that all security staff are trained and knowledgeable to client standards when on post. Provide clients with reports, briefings, and other requested information on a frequent or ad hoc basis. Responsible and accountable for ensuring that the security team has the tools and equipment necessary to carry out their prescribed duties. Responsible for the scheduling of the officers and ability to handle the payroll on a weekly basis accurately. Collaborate with onsite clients on all operational security needs as identified. Accountable to implement and ensure robust post and shift handover procedures. Comply with the site standardized guarding models, only deploying additional resources upon receipt of prior client approval. Ensure an effective communications plan is implemented and documented throughout all levels of the security team. Ensure that supervisory visits to assigned posts are occurring on a daily basis and documented accordingly. Accountable and responsible for ensuring that all security staff maintain confidentiality management and privacy standards in accordance with client and relevant legislation. Manage and direct an effective leadership team on site. Routinely measures and assesses the proficiency and effectiveness of the communication center team. Immaculate presentation that adheres to the prescribed dress code. Requirements, Special skills, and attributes include Relevant physical security experience with required licensing and certifications in accordance with local legislation. Demonstrated experience managing contract security operations in regulated or compliance-driven environments. Proven leadership experience overseeing supervisory and officer‑level personnel. Significant experience in workforce scheduling and deployment management. Strong written and verbal communication skills with the ability to deliver executive‑level reporting. Proficiency in Microsoft Office Suite. Strong organizational, documentation, and audit‑readiness capabilities. Ability to assess risk, apply sound judgment, and remain composed under high‑pressure situations. Education High school diploma or equivalent required. Associate’s or bachelor’s degree in criminal justice, security management, emergency management, adult education, or a related field preferred. Ideal candidates will have previous experience in corrections, law enforcement, military security, account management armed or unarmed guard/officer experience and or other related fields. Benefits Medical, dental, and vision insurance Short‑term disability Critical care and hospital indemnity coverage Complimentary life insurance Pet insurance Legal assistance and identity theft protection Paid on‑the‑job training Paid time off Bi‑weekly pay Competitive compensation Career advancement opportunities Additional Benefits Available

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