Customer Service Coordinator - Client Support

Job Summary

We are seeking a detail-oriented and dependable Customer Service Coordinator to support clients and manage service-related requests in a remote environment.

This role is ideal for individuals who enjoy organizing details communicating clearly and guiding clients through a structured process from start to finish.

In this position you will assist with coordinating travel-related services and supporting clients throughout the planning and booking process.

Key Responsibilities

• Respond to client inquiries in a timely and professional manner
• Coordinate service details including scheduling updates and follow-ups
• Assist clients with travel arrangements and general planning support
• Provide clear communication and next steps throughout the process
• Maintain accurate and organized client records
• Track progress of requests to ensure timely completion
• Deliver a consistent and positive customer experience

Qualifications

• Strong organizational and multitasking skills
• Excellent written and verbal communication abilities
• Ability to work independently and manage responsibilities effectively
• Detail-oriented with strong follow-through
• Comfortable using online systems and tools
• Customer service or administrative experience preferred
• Interest in travel and working with clients is a plus

What We Offer

• Training and ongoing development
• Flexible remote work environment
• Opportunities for advancement
• Supportive team environment
• Access to tools and systems needed for success

Work Environment

• Fully remote
• Flexible scheduling options
• Reliable internet required