Freight Broker (LTL specialist)

Job Description

Job Description

Position Overview

We are seeking a driven and detail-oriented Freight Broker with a strong background in Less-Than-Truckload (LTL) shipping and freight rating knowledge. This is a full-time, onsite position at our office in Clackamas OR. In this role, you will focus on nurturing and expanding our established customer base through daily communication and strategic relationship building.

Your Primary mission will be to provide exceptional service, accurately rate freight, and maximize shipment efficiency for our existing clients.

Key Responsibilities

• Customer Relationship Management: Make daily outbound calls to our established customer base to check on shipping needs, maintain high engagement, and build long-term trust.
• Freight Rating & Quoting: Utilize your general knowledge of freight rating systems, NMFC classifications, and carrier pricing structures to provide accurate, competitive quotes.
• Shipment Management: Secure capacity, book LTL and partial shipments, and manage the lifecycle of each load from pickup to clean delivery.
• Problem Resolution: Proactively resolve transit delays, missed pickups, or billing discrepancies with carriers and communicate updates transparently to clients.

Qualifications & Skills

• Experience: Minimum of 1–3 years of experience in freight brokerage or logistics coordination, with a specific focus on TL & LTL operations.
• Freight Knowledge: Proven understanding of LTL logistics, including freight class, density, NMFC guidelines, and standard rating practices.
• Communication: Exceptional phone etiquette and verbal communication skills; comfortable making frequent daily outreach calls.
• Work Structure: Ability to work successfully in a fast-paced, 100% onsite office environment.

PLEASE let me know if you have any questions.