Retail Marketing Rep Supervisor

Signature Heating, Cooling & Plumbing LLC is a trusted service provider in Albuquerque, NM specializing in comprehensive HVAC, plumbing, and electrical solutions for residential and commercial clients.  With the commitment to excellence, the company offers a wide range of services, including installation, repair, and maintenance, ensuring comfort, safety and efficiency in every home and business.

Job Summary

The Retail Marketing (RMR) Supervisor serves as the face of Signature in Costco. This role is responsible for scheduling and overseeing Costco staff, demonstrating strong leadership by training and supporting RMRs through on-the-job coaching. The Supervisor engages with prospective customers, creates a positive impression, and helps generate sales leads. Additionally, the Supervisor is expected to work as needed when RMRs are unavailable to ensure coverage and continuity. Expectations are for Supervisor to work 30 to 35% at locations.

Duties & Responsibilities

• Display a positive, upbeat, enthusiastic, and friendly demeanor at all times. 
• Proactively interact with prospective customers and engage them in conversation. 
• Set appointments for the purchase of new air conditioning/heating equipment and/or water heaters.
• Provide information to customers to help them in their purchasing decisions for Rite Way's products and services.
• Travel to retail outlet and perform work independently and with little to no supervision. 
• Accurately and timely processes leads into the leads capture application.
• Communicate with sales manager daily regarding leads generated.
• Maintain table/booth with information regarding Company products and services.
• Observes all safety and company rules and regulations in the performance of duties.
• Treat all customers as a priority.
• Attends all training programs as required.
• Maintain & Hire RMR team
• Work 30-35% at Costco
• Train RMR team
• Ability to collaborate with sales teams and external partners 
• Supervise and support marketing representatives, ensuring they meet sales and engagement goals. 
• This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned

Requirements 

• Ability to quickly engage with people. 
• Salesmanship and persuasiveness.
• Possess a thorough understanding of our products and services to effectively communicate their benefits to prospective new customers.
• Must pass background check and drug screening.
• Experience in setting appointments or sales of some type is a plus, but not required.
• Excellent personal hygiene and professional appearance are required.
• Must be able to lift, lower, push, and pull objects of up to 25 lbs. unassisted.
• Must be able to continually stand for extended periods of time in indoor conditions.
• Work in this position is generally conducted in a retail sales environment. 
• This position requires continuous standing for at least four hours at a time.
• Periodic meetings will be attended at the corporate office.