In House Service Specialist

Create requests in appropriate databases to support customer orders such as new customer account set up, and customer pricing. Identify and coordinate resolution of any issues that may negatively affect customer satisfaction. Input customer orders received via fax, email, and phone. Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering into system. Process orders and respond to inquires in the Customer Service Mailbox. Process requests for credit, rebill and returns as needed. Handle all customer contacts in a professional and courteous manner. Comply with all Company, Departmental, and applicable Quality System work instructions, procedures and policies. Input and manage orders for exception products requiring special handling. Compose accurate, prompt and appropriate replies to all customer contacts. Enter all contact information into appropriate database(s) in compliance with Company and Regulatory policies. Ensure that all potentially serious incidents are raised to the appropriate levels of Management. Resolve service complaints to the satisfaction of the customer within established company guidelines. Provide support to other team members as needed. #J-18808-Ljbffr MILLENNIUMSOFT