Data Center Technician

Apex Systems is looking for a Sr. Data Center Technician resource to join our team to support one of our financial clients in Ashburn, VA. This opportuntiy would be 5 days a week onsite working a 7-330PM schedule.


Required Skills

• Ability to install and validate servers, network infrastructure, and supporting hardware in a mission critical datacenter with while ensuring proper Rack/Cable/Switch/Power/Cooling metrics are maintained

• Updating of Data Center assets within the Data Center Infrastructure (DCIM) platform

• Ability to assist with installation, support, troubleshooting, and repair of data center equipment.

• Experience with telecom equipment installation and troubleshooting. Ability to troubleshoot, coordinate hardware installations and/or repairs. Engage vendors for hardware problems covered under existing support contracts

• Communicate with internal and external system users to address concerns and make sure that technical issues are dealt with appropriately.

• Manage ticket queues and address escalated issues. Experience with Remedy or similar ticketing system. Coordinate with vendors to ensure efficient incident resolution.

• Identify and work critical system related issues to meet the objectives of the corporation.

• Participate in reporting efforts related to budget for the various supporting business units.

• Contribute to the achievement of area objectives.

• Understanding of cable plant designs and fundamental of various category (CAT) cabling standards and fiber cabling from a patching needs and requirement. Understanding of structured cabling systems.

• Change and incident management

• Telco support, extending circuits

• Troubleshooting cable issues - copper and fiber

• Shipping and receiving - Asset tracking

• Knowledge of Intel based / Blade Server Hardware support - HP C700 Blade systems, Cisco UCS hardware, troubleshooting and remediation

• Knowledge of Windows/Linux/VMware operating systems

• Understanding of TCP/IP protocol

• Escort vendors and coordinate access to technology area

Responsibilities:

Colo Contract Worker (CW) Duties and Expectations

• We recommend, if at all possible, the contract worker (CW) reside within 30-45 minutes radius of the Colo site.

• The contractor's responsibility will be to support normal day to day operation which will include installing devices, removing devices, cabling, labeling, escorting vendor/technicians, responding to emergency requests, keeping data center clean, addressing incident tickets, changes and any other miscellaneous requests related with the site.

• The CW will report and take work direction directly from the Hardware Support Product Owner in order to fulfill all the physical work requirements of the Colo site. Depending on work demand, help will be provided as necessary however, the expectation is that normal routine work should be fulfilled by the CW in the projected time.

• CW is the only dedicated person at the site, he is expected to be physically onsite everyday Monday thru Friday between the hours of 7AM to 3:30 PM. This may be subject to change at a later date, since FRB runs production environments on EST schedule, those hours may be shifted to an earlier start time. He will also be required to respond to emergencies on a 24/7 basis when necessary.

• Any unexpected time off or emergency situations should be communicated to and approved by, the Product Owner ASAP. The PO will work with the CW in order to accommodate the requests as best as possible. This should be an occasional situation, repeated habitual requests may bring on critical actions by FRB.

• Scheduled vacation time should be discussed with and approved by the Product Owner at least 30 days in advance.

• CW will be responsible to respond to all Colo related phone calls and inquiries. Critical work may be impacted if he does not respond to calls or if he does not call back in an expedient manner. In the case of missed responses we will provide some initial warnings however, if he continues to miss responses, we may need to take critical action.

• The work will occasionally include heavy lifting shifting, moving devices, running cables above and below the cabinets will be required. This will

• installing cables in the appropriate trays above the racks working on ladders.

• The CW will be paid for a 40 hour workweek, there will be no budget for overtime, any additional hours worked will be compensated by time off which will be discussed with and approved by the Product Owner. There will be requirements for the CW to support work outside the normal workday hours. When necessary, the CW will be expected to be onsite during off hours and weekends in order to support the activities requested by our customers.

• CW should be mindful and responsible for the security of the FRB Colo cage, he should be aware of and adhere to all the FRB Colo access policies for employees and vendors.

• CW should be familiar and work with FRB applications like SN, ITAM, DCIM and others.

• CW will be responsible for expediently communicating the progress of his work to the Product Owner and members of the Hardware Team.


EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or View phone number on click.appcast.io.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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