Front of the House Supervisor

Job Description

Job Description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Dental insurance
• Employee discounts
• Tuition assistance

• Restaurant Management Team
• This is not a managerial position

• Advancing the Grove Bay Mission Statement and Core Values
• Delivering exceptional hospitality to all guests
• Upholding all core Standard Operating Procedures
• Coaching hourly team members in the moment
• Training and developing new team members
• Handling guest issues in a respectful manner
• Following opening and closing procedures
• Cash handling following Grove Bay SOP
• Ability to expedite in adherence with the Grove Bay SOP
• Strong understanding of operational systems – Toast, OpenTable, R365
• Maintaining cleanliness and sanitation of the restaurant – ensure the restaurant is showroom-ready at all times
• Performing general administrative tasks such as answering phone calls, responding to emails, and managing calendars
• Preparing and editing documents, including correspondence, reports, and presentations
• Assisting with data entry and record-keeping
• Coordinating and scheduling meetings and appointments
• Conducting research and gathering information as needed
• Maintaining office supplies and inventory
• Providing support to other team members as necessary
• Providing supervisor support for all locations

• Strong attention to detail and focus on process excellence
• Ability to learn and bring innovative ideas to the team
• Genuine enthusiasm and aptitude for serving people
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to set and meet deadlines
• Successful completion of Grove Bay's training program, including all EdApp training content

• Food and Alcohol Safety training (ServSafe)

• Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods
• Ability to sit for extended periods
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and a loud/noisy environment

• Must be an A Player and endorsed by the Management Team, Director of Operations, and Training Department
• Must have worked within a venue or another Grove Bay restaurant for a minimum of 4 months
• Prior supervisor experience
• Multiple language abilities are a plus; fluency in English is required
• High school diploma or equivalent required; associate's degree preferred
• Proven experience as a supervisor, administrative assistant, or in a similar role
• Proficient in computer applications such as Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite
• Strong organizational skills with the ability to prioritize tasks effectively
• Excellent written and verbal communication skills
• Attention to detail and accuracy in work
• Ability to handle confidential information with discretion
• Previous experience in supervising, order entry, data entry, or proofreading is a plus