Enrollment Advisor

Job Title Job ID 300540 Location Dalton State College Full/Part Time Full-Time Regular/Temporary Regular Job Summary This position performs specialized duties in the provision of assistance to students and potential students with Enrollment Services processes related to Admissions, Financial Aid, and Registrar. Responsibilities Provides specialized assistance to students - 65% - Assists all escalations for enrollment related assistance for potential students, current students, and community members. Provides information and assistance on matters related to admissions, financial aid, and student records. Assists customers in completing financial aid documents. Assists customers in completing admissions applications. Assists customers with transcript orders and graduation applications. Assists customers with petitions for residency, tuition classification, and tuition waivers. Provides information on transfer credits. Advises students on financial aid processes and regulations. Advises students on admission and readmission processes and regulations. Advises students on records processes and regulations related to graduation, transfer equivalency, and residency Receives & responds to referrals & emails from Financial Aid, Registrar's Office, and Admissions. - 20% - Receives and evaluates referred customers. Receives and responds to escalations referred to campus from the call center. Receives and responds to all emails received by Admissions, Financial Aid, and Registrar email accounts. Provides student information and assistance based on each student's requirements. Resolves student related enrollment issues. Escalates student related enrollment issues as needed. Performs a variety of related duties. - 15% - Visits high schools to assist with FAFSA completion. Visits high schools to assist with Apply to College days. Attends outreach events like Preview Day and other institutional outreach events. Provides additional support for Enrollment Services on Orientation Days. Creates and presents presentations on Enrollment Services areas (Financial Aid, Admissions, Registrar) for Perspective classes and students and Parents at Orientation. Provides back up coverage for the Enrollment Assistant in the Office of Enrollment Services. Tracks and updates submitted documents. Required Qualifications Educational Requirements Associates degree required, or equivalent combination of education and/or related work experience. Required Experience One year of related experience required. Preferred Qualifications Preferred Educational Qualifications Baccalaureate degree Bilingual preferred. Knowledge, Skills, & Abilities KNOWLEDGE -Knowledge of college policies and procedures. Knowledge of computers and job-related software programs. Knowledge of CRM and student information systems. Knowledge of customer service principles and practices. Knowledge of Family Education Rights and Privacy Act guidelines. Knowledge of college enrollment services policies and procedures. Knowledge of state and federal financial aid regulations. Knowledge of state residency regulations. Knowledge of USG and state lawful presence policies. SKILLS -Skill in the provision of customer services. Skill in decision making and problem solving. Skill in the completion of a variety of reports. Skill in oral and written communication. USG Core Values The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Conditions of Employment Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Dalton State College, as determined by Dalton State College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. Equal Employment Opportunity Equal opportunity and decisions based on merit are fundamental values of Dalton State College (DSC). As a member of the University System of Georgia, we follow the Board of Regents' policy, which prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any DSC program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law. All employment processes and decisions, including but not limited to hiring, promotion, and tenure, shall be free of ideological tests, affirmations, and oaths, including diversity statements. The basis and determining factor for all such decisions should be that the individual possesses the requisite knowledge, skills, and abilities associated with the role, and is believed to have the ability to successfully perform the essential functions, responsibilities, and duties associated with the position for which the individual is being considered. At the core of any such decision is ensuring the institution's ability to achieve its mission and strategic priorities in support of student success. Dalton State College is an Equal Opportunity Institution. For questions or more detailed information regarding this policy, please contact Dalton State College's Office of Human Resources at View phone number on click.appcast.io. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Office of Human Resources at View phone number on click.appcast.io. Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is not considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel This position does not require security clearance. Background Check Standard Dalton State College