Associate Call Taker in Philadelphia, PA

Event Medical Dispatcher

We're hiring Event Medical Dispatchers to join our team in Philadelphia. This team member will coordinate and dispatch EMS and clinical resources at special events while operating in event operation centers and incident command posts. In this role, the team member may also support the clinical team by delivering high-quality patient care and customer service to event guests, venue and event staff to our local partners. Our Event Medical Dispatchers will also have the opportunity to travel to large scale national events with our festival and special operations team.

Responsibilities:

• Understand and adequately implement the concepts of Emergency Medical Dispatch published in Principles of Emergency Medical Dispatch as a minimum standard of care
• Properly track incidents in the venue's incident management system in a timely and clear manner
• Operate telecommunications and two-way radio equipment in a clear and timely manner
• Communicate with other public safety agencies to coordinate additional resources or provide incident information
• Escalates public health / safety concerns to venue staff and internal management
• Allocate EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols
• Coordinate and arrange emergent and non-emergent transport for patients to higher level of care
• Track noteworthy incidents, event markers, and concerns utilizing the ICS 214 form
• Deliver on-site BLS or ALS level care, dependent on certification level, in accordance with all applicable medical guidelines and protocols
• Calmly and professionally respond to calls for emergency medical assistance and public safety issues within assigned venue or event area
• Utilize medical equipment and procedures as required to provide appropriate and high-quality patient care
• Responsible and accountable for completeness and accuracy of paperwork related to position prior to completion of shift
• Properly maintain all issued uniforms and response gear and utilize all personal protective equipment
• Keep current on all required state certifications / licenses
• Maintain prompt and regular attendance
• Travel to festivals and special events as part of our communications team, as needed

Minimum Required Qualifications:

• High school diploma or GED required
• AHA/BLS Provider CPR Certification required
• State Emergency Medical Technician or Paramedic certification required
• Two (2) or more years of experience as an EMS provider preferred
• Effective oral, written, and interpersonal communication skills on telephone, radio, and face to face interaction
• Must have telecommunications experience or have at least one year's experience as an EMS or public safety dispatcher
• Effective customer service skills
• Basic computer skills
• A working understanding of Special Event Dispatching

Why Choose CrowdRx ? CrowdRx is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at

GMR's Core Behaviors keep care at the center, raise your hand, seek to understand, find a way together and be accountableunite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.