Receptionist - Primary Care Millville

divh2Job Title/h2pA nonexempt, clerical position that supports the daily activities of the medical offices including greeting patients in a prompt, courteous, and professional manner, telephone coverage, appointment scheduling, patient registration, insurance eligibility and patient referrals. This position answers telephone calls in a prompt, courteous, and professional manner, appropriately addresses the call by responding to the inquiry or transferring the caller to the appropriate personnel or initiates a triage task for response by medical personnel. Coordinates reminder calls to all patients scheduled the following business day as needed. Schedules patient studies recommended by provider(s). Greets and directs patients and visitors. Coordinates referrals for patients through insurance and physician offices. Collects payments from patients and reconciles daily cash reports./ppEducation Experience:/pulliHigh school diploma or GED equivalent./liliOne year of experience in customer service or reception preferred./liliExperience in a medical practice or health care environment strongly preferred./liliCompletion of Medical Terminology Course strongly preferred./li/ulpCertification/Licensure:/pulliN/A/li/ulpKnowledge Skills:/pulliKnowledge of medical terminology and organization services./liliKnowledge of individual responsibilities to accurately direct callers./li/ulpPosition Responsibilities:/pulliPromptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed./liliGreets visitors and rounds in the waiting area, assists them as appropriate. Phones or pages employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organization needs./liliExplains financial requirements to the patients or responsible parties and collects copays as required./liliAbility to use multi-line phone system, including transferring calls and paging./liliAbility to understand patients and communicate clearly to patients in the practice or on the phone./liliElicits appropriate information to route calls to the appropriate person./liliPrevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls./li/ul/div