Operations Manager

Job Description

Job Description

As the Operations Manager, you will be responsible for overseeing and optimizing the day-to-day operations of our shop. This position requires a strategic thinker with strong management skills, a proven track record in a similar role, and a passion for driving efficiency while maintaining high standards of quality.

Key Objectives:

• Drive Operational Efficiency and Profitability
• Develop and Align a High-Performing Service Team
• Deliver a Safe, Consistent, and High-Quality Customer Experience

Responsibilities:

• Manage all shop staff including but not limited to service technicians, lot porters, and admins
• Understand individual contributors productivity, efficiency, and capabilities
• Attend and engage in weekly service-related meetings to ensure the team is on track to hit goals
• Assign repair orders based on technician skill set
• Ensure efficiency and productivity goals are tracking on an individual and team basis
• Manage customer experience as needed
• Manage and monitor P & L, identifying revenue and labor hours opportunities
• Collaborate and communicate with cross-functional teams within the dealership
• Assist employees with tools they need to be successful in their roles
• Assist service manager as needed to ensure department alignment on daily goals
• Attend and engage in weekly service-related meetings to ensure the team is on track to hit goals
• Ensure strict compliance with all health and safety regulations within shop and maintain safety protocols to create a secure working environment

what you'll bring:

• Proven experience in operations management within the manufacturing industry, with a preference for RV or automotive manufacturing
• Technical knowledge of RV's is a plus
• Experience driving a forklift is a plus
• Ability to adapt in a fast-paced environment
• Must have Saturday availability
• Strong leadership, team management, and time management skills
• Find innovative ways to improve customer experience
• Experience in managing a P & L and forecasting goals
• Exceptional analytical and problem-solving abilities
• In-depth knowledge of industry best practices and emerging trends in manufacturing and operations
• Excellent communication and interpersonal skills
• Bachelor’s degree in business, Operations Management, or a related field preferred
• Neat, clean, and professional appearance
• Ability to pass a background check and drug test
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Value in all interactions with customers and co-workers

Expected Results:

• Technician productivity and efficiency consistently meet or exceed established benchmarks

• Improved labor hours per repair order through effective skill-based work assignment

• Positive trend in departmental gross profit driven by optimized labor utilization and cost control

• Reduction in repair cycle time and backlog, improving overall shop throughput

• Increased customer satisfaction scores and reduced service-related complaints or escalations

• Strong attendance, engagement, and participation in weekly service meetings with clear action follow-through

• Consistent adherence to health and safety standards with zero preventable safety incidents

• Improved employee retention and skill development within the service department

• Clear visibility into individual and team performance metrics, enabling proactive management decisions

• Strong cross-department collaboration resulting in fewer operational bottlenecks and rework

Resources:

• Access to dealership management systems (DMS), scheduling, and productivity tracking tools

• Established performance metrics, reporting dashboards, and financial (P&L) reporting

• Trained service technicians, porters, and administrative support staff

• Shop equipment, diagnostic tools, and technology required to perform repairs efficiently

• Health and safety policies, procedures, and compliance training

• Support from Service Manager, Fixed Operations leadership, and cross-functional dealership teams

• Customer experience standards, processes, and escalation protocols

Who we are:

Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled.

We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.

Perks:

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K matching
• Employee discounts
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• RV Borrowing Program
• Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products
• Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.