Retail Sales Associate

Job Title

Full‑Time Retail Sales Associate

Compensation : $16.00 to $19.00 per hour plus commission. Your hourly wage can be increased by up to 8% on transactions, averaging an additional $3.03 per hour on top of your base rate.

Position Summary

We are seeking entry‑level, full‑time sales associates for our nationwide pawn store locations. As a Pawnbroker / Retail Sales Associate, you will partner with the entire store team to deliver excellent customer service on both the lending and retail sides of the business. Your role involves greeting, engaging, and assisting customers with sales, loans, and other transactions involving jewelry, tools, electronics, firearms (in FFL locations), and more.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, supplemental, and other voluntary options (eligibility required).
• Regular working hours: most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access* program available to all employees from the second day of employment; employees can withdraw up to 50% of wages earned up to seven times each payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation: 1 week paid after 6 months, 1 additional week after 1 year, and 2 weeks after each subsequent anniversary (subject to state/local law).
• Sick/Personal: 8 hours after 6 months, 16 hours after each anniversary (subject to state/local law).
• Employee discounts available on the first day of active employment.
• Tuition Reimbursement through FirstCash Education, up to $2,000 per year for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies via FirstCash Perks.
• Auto‑enrollment in the FirstCash 401(k) program after 6 months of employment.
• Access to the FirstCash Pet Insurance program.

* Earned Wage Access is a service provided by NetSpend; signing up to the program is required, with restrictions and fees applying.

Responsibilities

• Greets and interacts with all customers, building rapport to recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Maintains a clean, stocked sales floor and displays merchandise.
• Processes sales and loan transactions following established policies and regulations.
• Handles cash and negotiable items in accordance with company policies and regulations.
• Answers incoming calls per company standards.
• Communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, using respect and effective tools.
• Partners with all employees to create a positive, memorable customer experience.
• Completes assigned training successfully.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Ability to work with firearms and obtain firearms certification.
• Willing to assist customers in exterior areas of the building if required.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Basic math calculation proficiency.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Computer literacy and proficiency with POS systems and common office machines.
• Bilingual applicants are encouraged to apply.

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2‑8% commission based on the gross profit of their personal performance. Detailed commission plans will be provided during the interview process.

Note: The information in this description is not intended to be an all‑inclusive list of duties and responsibilities. Management may assign or reassign duties at any time.

Additional Information

Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

Payrates will not be below any applicable local minimum wage requirements.

Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the specific position.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. The company provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. FirstCash will provide reasonable accommodations for qualified individuals with disabilities.