Associate Director, Mason Card Office

About the Department The Mason Card Office (MCO) provides the university community with state approved identification credentials, including both physical Mason ID cards and Mason Mobile ID’s. The MCO also administers the meal plans for the entire campus community (students, faculty, staff). Oversight of voluntary debit programs, Mason Money program, subsidiary programs, and services. Auditing of meal plans and debit programs to maintain highest level of data integrity. The MCO maintains and supports dining/photo ID/meal plan billing software and equipment. Provides high quality customer service. Collaborates with campus departments and food service providers. About the Position The Associate Director, Mason Card Office is responsible for overseeing the day‑to‑day operations of several key programs; establishing long‑term strategies and goals to ensure program success and sustainability; developing policies and procedures; and ensuring effective communication of available services to the campus community. These programs include Atrium (cloud‑based campus‑card management solution) and Mason Money. In addition, this role ensures that the campus card program is integrated with the Infor point‑of‑sale system, Starship robot delivery service, GrubHub mobile ordering system, and all independent lease/franchise operations. The campus card program allows students and faculty/staff to access buildings, print documents, and pay for formal events. The role involves supervising two direct reports and seven student wage employees, managing three state contracts (HID, Atrium, and FreedomPay), and developing and overseeing budgets and expenditures. Additionally, the role involves administering a photo and mobile ID program, which includes issuing 10,000 physical and mobile credentials yearly, and overseeing a board revenue stream of approximately $29 million annually. Responsibilities Staff Oversight and Development Provide leadership and direction for a team of nine, including two direct reports and seven students. Oversee day‑to‑day performance to ensure high quality customer service, accurate execution of billing functions, and adherence to department financial responsibilities and university policies. Foster a positive and accountable work environment by mentoring and developing staff, supporting career growth, and enhancing individual and team performance through ongoing training and feedback. Meal Plan Program Serves as the meal plan administrator and oversees stream of ~$29 million annually in meal plan revenue. Develop and implement billing policies and procedures for all university meal plans, ensuring accuracy/efficiency, compliance with FERPA regulations, and best practices related to student accounts and billing. Oversee daily operations of meal plan billing system, including plan selection, enrollment, billing cycles, and payment processing to vendors. Support the POS systems for vendors and contractors. Drive audits to capture seamless integration between platforms and systems. Coordinate with data analysis team to prepare detailed reports for executive leadership on usage, trends, and performance. Collaborate with departments to ensure timeliness of billing, support of special programs, and development of marketing strategies. Lead system enhancements for new billing features. Management of Photo ID & Mason Money Programs Oversee issuance of approximately 10,000 physical and mobile Mason ID credentials annually, ensuring secure, efficient, and accessible identity solutions for students, faculty, and staff. Manage and monitor system integrations that enable Mason ID functionality across university services and locations, including campus access, meal plans, Mason Money, residence halls, printing, library services, and athletic events. Administer the Mason Money program, including oversight of $1 million in annual deposits, vendor reimbursements, and account management. Build and maintain strategic relationships with off‑campus merchants to support and grow the external Mason Money acceptance network. Data Management & Finance Reporting Ensure responsible stewardship of sensitive and financial data by all team members. Include adherence to data privacy, PCI compliance, and university financial protocols. Oversee accurate accounting practices and timely vendor reimbursements. Develop and deliver regular financial and operational reports for senior leadership to support strategic decision‑making. Reconcile monthly financial transactions in alignment with Fiscal Services requirements, ensuring transparency, compliance, and integrity across all financial activities. Collaborate with Departments & Support Special Programs Advance university‑wide initiatives by actively partnering with departments such as Admissions, Dining, Housing, and Orientation to enhance the student experience. Participate in 15+ Orientation events annually. Coordinate the distribution of meal cards and manage payment tracking for special programs, including summer camps, academic events, and staff/faculty training sessions, serving approximately 30 groups annually. Ensure seamless service delivery and program support through effective planning, communication, and cross‑departmental coordination. Strategic Planning/Administer and Negotiate Contracts Set and achieve departmental goals aligned with the university’s vision and mission. Manage and negotiate three state contracts. Create budget to purchase software and equipment to improve technology. Lead comprehensive automation and digital transformation initiatives: Spearhead enterprise‑wide automation programs that eliminate manual processes across card lifecycle management, including automated workflows for issuance, access provisioning, compliance monitoring, and audit frameworks; establish self‑service portals, predictive analytics, automated photo capture, intelligent inventory management, and end‑to‑end workflow orchestration to achieve measurable efficiency gains, cost reduction, and operational excellence while ensuring adherence to security policies and regulatory compliance. Technological advancement: Actively research and integrate emerging campus card technologies to ensure the team is equipped to support the next generation of campus services. Required Qualifications Bachelor’s degree in Accounting, Business Administration, Computer Science, Public Administration or related field, or the equivalent combination of education and experience. Previous professional experience (typically, 3 years or more) in the management and supervision of employees. Customer service experience. Leadership and team development background. Knowledge of financial and budget management. Basic understanding of accounting principles. Understanding of administrative operations. Knowledge of existing software and systems (Atrium, StarRez, Banner, MicroStrategy). Proficient in Microsoft Office applications. Excellent written, verbal, and presentation communication skills. Strategic thinking, time management, and leadership abilities. Preferred Qualifications Master’s degree in related field. Higher education experience with a Campus Card System or a Corporate Card Services program, along with knowledge of Atrium Campus Connect. Experience with budget management and reporting tools. Strategic planning, and data visualization like PowerBI. Equity Statement George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any characteristic protected by law. #J-18808-Ljbffr