Bilingual Customer Care Agent

Now Hiring: Bilingual Csr

We're hiring a Bilingual Customer Service Representative to keep information accurate while delivering top-notch support to our customers. This position offers a mix of focused, detail-driven work and engaging customer interaction in a dynamic, team-oriented environment.

Responsibilities

• Accurately input, update, and maintain data across various systems with attention to detail
• Review and verify data for accuracy, completeness, and consistency
• Generate basic reports and assist in preparing data for internal analysis
• Respond to customer inquiries via phone, email, or chat in a professional and timely manner
• Resolve customer concerns with empathy and a solutions-focused mindset
• Communicate product, service, and policy information clearly and effectively
• Document all customer interactions and feedback to support service and process improvements
• Collaborate with internal departments to ensure smooth operations and customer satisfaction

Qualifications

• High school diploma or equivalent; additional education is a plus
• Strong typing and data entry skills with high accuracy
• Excellent written and verbal communication skills (Bilingual English/Spanish)
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM systems is a plus
• Highly organized with the ability to multitask and prioritize
• Positive attitude and a passion for delivering outstanding service

Candidates already registered with us, please send an updated resume to View email address on click.appcast.io and reference the job title. If you are not already registered, please apply by clicking the "Apply Now" button.