Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Guest Services Rep Part

Extended Stay America

POSITION PURPOSE AND SUMMARY

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

Watch A Day in the Life video for Guest Services Representative

MAJOR / KEY JOB DUTIES

  • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
  • Assists and responds to guest requests with diligent follow-through.
  • Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
  • Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
  • Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
  • Setup, maintain, and takedown of breakfast display in timely manner.
  • Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
  • Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
  • Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
  • Periodic tours of the property to ensure the property is meeting brand standards.
  • Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
  • Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.


OTHER DUTIES

  • Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.


  • Engage in cross training in housekeeping and laundry areas to provide assistance as needed.


  • Other tasks as assigned by the management team.


.

BENEFITS

  • Weekly Pay!
  • Competitive Wages
  • Great working environment
  • Employee Recognition Programs
  • Vision Insurance
  • 401(k) Savings Plan
  • Employee Assistance Program (EAP)
  • Employee Perks Program offering discounts to major companies


Compensation


Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
  • Understand and communicate in English proficiently to interact with guests, associates and outside vendors.


  • Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.


  • Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.


  • Complete routine reports and correspondence.


  • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals


  • Apply good judgment at all times.


  • Manage problems, address and solve guest-related issues.


MINIMUM QUALIFICATIONS

  • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.


ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Vacancy posted 23 hours ago
Similar jobs that could be interesting for youBased on the Guest Services Rep Part in Lake Forest, CA vacancy
  •  ...Guest Services Representative The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests... 
    Suggested
    Weekly pay
    Minimum wage
    Local area
    All shifts

    Extended Stay America

    Foothill Ranch, CA
    1 day ago
  • $16.5 - $23 per hour

     ...Guest Services Representative The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking... 
    Suggested
    Weekly pay
    Minimum wage
    Part time
    Local area

    Extended Stay America

    Foothill Ranch, CA
    3 days ago
  •  ...are seeking a reliable and detail-oriented Part-Time Night Auditor to join our Front...  ...working independently, excels in customer service, and takes pride in maintaining accurate...  ...financial records while ensuring exceptional guest experiences during overnight operations.... 
    Suggested
    Hourly pay
    Part time
    Worldwide
    Shift work
    Night shift

    Hilton Worldwide Holdings

    Lake Forest, CA
    23 hours ago
  •  ...strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in...  ...humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic... 
    Suggested
    Weekly pay
    Minimum wage
    Local area
    Remote work

    Extended Stay America

    Newport Coast, CA
    4 days ago
  • $18.5 - $19.5 per hour

     ...in the U.S. (and growing fast ). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of...  ...managed, and franchised properties means we're everywhere our guests need us to be. But here's the thing-we're not just in the business... 
    Suggested
    Temporary work
    Part time
    Seasonal work
    Work at office
    Local area
    Shift work
    Night shift
    Weekend work
    Day shift
    Afternoon shift

    Sonesta International Hotels

    Laguna Hills, CA
    1 day ago
  • $790 per week

    Already working and need a second income? This fits around the job you already have — evenings, weekends, whenever you have an hour. Focus Group Panel connects everyday people with paid market research: remote focus groups, product tests, and online surveys from brands...
    Full time
    Remote work
    Weekend work
    Afternoon shift

    Focus Group Panel

    Lake Forest, CA
    1 day ago
  • Stonebridge Hospitality Management - - Responsibilities: Greet and register guests upon arrival; Manage guest accounts and payments; Balance cash and post charges; Coordinate with housekeeping and maintenance; Assist with reservations and inquiries

    Stonebridge Hospitality Management

    Aliso Viejo, CA
    3 days ago
  •  ...Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer:... 
    Daily paid
    Flexible hours
    Shift work

    Tharaldson Hospitality

    Lake Forest, CA
    2 days ago
  • $18 per hour

     ...City, State: Aliso Viejo, California Title: Guest Service Agent Location: Aliso Viejo, CA FLSA: Non-Exempt Status: Full-time Reports to: Front Office Manager Pay Range: $18 Job Summary: The Guest Service Agent is responsible... 
    Full time
    Work at office
    Flexible hours
    Shift work
    Afternoon shift

    Stonebridge Companies

    Aliso Viejo, CA
    23 hours ago
  • $29.65 per hour

     ...Additional Information Job Number 26114036 Job Category Rooms & Guest Services Operations Location 18000 Von Karman Ave, Irvine,...  ...team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more... 
    Hourly pay
    Full time
    Work experience placement
    Local area
    Remote work
    Shift work

    Marriott

    Irvine, CA
    2 days ago
  • $18 - $18.75 per hour

     ...Guest Service Representative Santa Ana, CA 92707 Salary Range $18.00 - $18.75 Hourly Position Type Part Time Job Shift Any Overview You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in... 
    Hourly pay
    Part time
    Local area
    Flexible hours
    Shift work

    Dimension Hospitality

    Santa Ana, CA
    4 days ago
  •  ...are seeking a reliable and detail-oriented Part-Time Night Auditor to join our Front...  ...working independently, excels in customer service, and takes pride in maintaining accurate...  ...financial records while ensuring exceptional guest experiences during overnight operations.... 
    Hourly pay
    Part time
    Worldwide
    Shift work
    Night shift

    Homewood Suites & Hampton Irvine

    Lake Forest, CA
    3 days ago
  • $19.19 per hour

     ...per hour POSITION SUMMARY Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build...  ...providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always... 
    Hourly pay
    Full time
    Local area
    Remote work

    Marriott

    Foothill Ranch, CA
    3 days ago
  • $19.19 per hour

     ...Job Title Guest Environment Expert Job Description Position Summary Our jobs aren't just about giving guests a clean room...  ...a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve... 
    Hourly pay
    Full time
    Local area

    Marriott International Inc

    Foothill Ranch, CA
    4 days ago
  • $17 - $18 per hour

     ...Position: Housekeeper Part Time Pay Range: $17.00 - $18.00 per hour...  ...quality, comfort, and care with five-star services and amenities. Residents enjoy a...  ...environment for all staff, residents, and guests, following established safety standards.... 
    Hourly pay
    Part time
    Relocation

    Ivy Living

    Aliso Viejo, CA
    3 days ago
  •  ...throughout the community. Pay Range: 17.00 - 21.25 Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate... 
    Shift work

    Dignity Home Care Inc

    Mission Viejo, CA
    2 days ago
  •  ...Typically 11 pm-7 am). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing...  ...Approach all encounters with guests and employees in a friendly, service-oriented manner.Maintain regular attendance in compliance with... 
    Part time
    Immediate start
    Shift work
    Night shift
    Day shift

    Hampton Inn Irvine

    Irvine, CA
    25 minutes ago
  •  ...ABOUT THE POSITION: -Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration. -Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest... 
    Local area
    Night shift

    TradeJobsWorkForce

    Irvine, CA
    23 hours ago
  • $25 per hour

     ...Position Summary Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and...  ...with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up... 
    Hourly pay
    Local area
    Flexible hours
    Shift work

    Marriott International Inc

    Newport Coast, CA
    23 hours ago
  • $20 per hour

     ...Nothing Bundt Cakes Guest Service Representative The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service... 
    Hourly pay
    Work experience placement
    Afternoon shift
    Early shift

    Nothing Bundt Cakes

    Tustin, CA
    4 days ago
  •  ...the core values of Camino Health Center - dignity, excellence, service and justice are carried out within daily tasks. Essential Values...  ..., social, and ethnic backgrounds Work independently and as part of a team Excellent time management skills with the ability to... 
    Part time
    Work at office

    Camino Health Center

    San Juan Capistrano, CA
    3 days ago
  • $17 per hour

     ...Food Service Worker Unidine is hiring immediately for part time FOOD SERVICE WORKER position. Location: Town and Country SL - 555 East Memory Lane, Santa Ana, CA 92706. Schedule: Part time schedule. Monday, Wednesday, and Friday, 3:00 pm - 7:30 pm. Further details... 
    Hourly pay
    Full time
    Part time
    Local area
    Immediate start
    Remote work
    Monday to Friday
    Flexible hours

    Compass Group

    Santa Ana, CA
    2 days ago
  • $24 per hour

     ...CulinArt Sector We are hiring immediately for full time and part time FOOD SERVICE WORKER positions. Location : St Margaret's School - 31...  ...the highest quality dining service to our clients and guests while striving to provide maximum career opportunities for... 
    Hourly pay
    Full time
    Part time
    Local area
    Immediate start
    Remote work
    Monday to Friday
    Flexible hours

    Compass Group, North America

    San Juan Capistrano, CA
    1 day ago
  •  ...Part-time 8:30am-4:30pm 2-3 days a week - Mandatory Saturday ABOUT THE ROLE As...  ...respectfully and professionally with residents and guests Maintain cleanliness and sanitation of...  ...community Make hospitality, customer service, and resident satisfaction your top... 
    Full time
    Temporary work
    Part time
    2 days per week
    3 days per week
    Early shift

    Belmont Village Aliso Viejo

    Aliso Viejo, CA
    -25
  • $16.9 - $18.75 per hour

     ...SUMMARY: The Greeter performs various Customer Service activities, to include greeting all...  ...and be friendly and outgoing with every guest. They will provide an over the top customer...  ...Starting Pay Rate: $16.90 - $18.75 Part Time Benefits Summary: Enjoy discounts on... 
    Part time
    Local area

    Cabela's

    Irvine, CA
    1 day ago
  • $17 - $17.5 per hour

     ...Guest Service Agent HIXNB - Newport Beach, CA 92663 Overview Salary Range $17.00 - $17.50 Hourly Level Entry Position Type Full Time Job Shift Any Category Customer Service Description Essential Functions and Responsibilities of the job include but are not... 
    Hourly pay
    Full time
    Shift work

    DKN Hotels

    Newport Coast, CA
    2 days ago
  • $18.5 - $19 per hour

     ...Terrace Of Irvine The Server @ Woodbridge Terrace Of Irvine provides exemplary customer service and hospitality while serving food and beverages to residents and guests. Schedule: Part Time | 3:30pm-7:30pm | Monday-Thursday OR Wednesday-Friday Pay range: $18.50-19/hr... 
    Full time
    Part time
    Monday to Friday

    Kisco Senior Living

    Irvine, CA
    4 days ago
  • $20 - $25 per hour

     ...Patterson Autos - Guest Concierge Employment - Full-Time | 40 hours/week Schedule - Tuesday-Saturday Compensation - $20-$25/...  ...depending on experience Career Path - Guest Concierge - Junior Service Advisor - Service Advisor Position Summary Patterson Auto... 
    Hourly pay
    Full time

    TUSTIN MAZDA

    Tustin, CA
    2 days ago
  •  ...special passion for changing – even saving – lives, by being a part of kids learning to swim. When you work at Goldfish, you're not...  ...We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people... 

    Goldfish Swim School

    Laguna Woods, CA
    4 days ago
  • $26 per hour

     ...are hiring immediately for full time and part time BARISTA positions. Location: St. Margarets...  ...for corporations, law and financial services firms, independent schools, colleges and...  ...quality dining service to our clients and guests while striving to provide maximum career... 
    Hourly pay
    Full time
    Part time
    Local area
    Immediate start
    Remote work
    Flexible hours
    Shift work

    Compass Group

    San Juan Capistrano, CA
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Guest Services Rep Part. Be the first to apply!