Relationship Manager - EGP (FP)

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals‑based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. This position is responsible for supporting the Financial Advisor (FA) team to further develop and enhance existing client relationships. Key responsibilities include serving as a key point of contact for clients on any non‑administrative requests/needs while supporting relationship management activities and developing, implementing, and monitoring the team’s client service model. The role may also involve the provision of residential mortgage loans and is subject to SAFE Act registration requirements. Responsibilities Tracks all client actions/activities to ensure the highest level of client service is provided, while presenting time sensitive updates to the team and monitoring and reporting on client satisfaction. Attends client review meetings to assist with relationship deepening conversations. Executes on the team service model, including engaging with specialists/partners to address client’s needs. Manages aspects of the client relationship process, including client onboarding and resolving escalations. Assists the Financial Advisor team and/or Senior Business Managers in developing and monitoring the team’s client book segmentation strategy. Required Qualifications Either Series 7 and 66 licenses or Series 7, 63 and 65 licenses; must obtain all state registrations held by the Financial Advisor(s) and Advisor Team(s) they support. SAFE ACT Registration. Individuals in this role are required to maintain a Form ADV‑2B, which provides clients details on the individual’s experience and educational background, along with other requirements governed by the U.S. Securities and Exchange Commission (SEC). Maintain at least one firm approved designation. Possess and demonstrate strong communication skills. Ability to lead through collaboration and influence without direct authority. Detail oriented with strong organizational skills and the ability to manage multiple tasks and priorities at once. Thorough knowledge and understanding of the suite of Wealth Management products and services. Proven ability to manage risk and support sound decisions. Ability to research escalated client issues for response/resolution. Skills Account Management Business Acumen Client Management Client Solutions Advisory Portfolio Management Referral Identification Referral Management Relationship Building Administrative Services Client Investments Management Customer Service Management Process Simplification Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent. Shift 1st shift (United States of America). Hours Per Week 40. Pay & Benefits US – WA – Tacoma – 1201 Pacific Ave (WA9201). Pay range: $60,000.00 – $96,000.00 annualized salary, offers to be determined based on experience, education and skill set. Formulaic incentive eligible: This role is eligible to participate in a formulaic incentive plan. Employees are eligible for incentives as detailed by the specific line of business incentive plan provisions. Formulaic plans may be comprised of monthly, quarterly and/or annual incentive opportunities. Incentives are earned based on the employee’s performance against defined metrics. Benefits: This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. #J-18808-Ljbffr Bank of America