Assistant Manager - 30-40 Hours Per Week

Job Description

Job Description

Join Our Pack at The Dog Stop Knoxville!

** You must have full availability to work as needed during the week **

Do you love dogs and thrive in a fast-paced, team-oriented environment? The Dog Stop Knoxville is looking for an enthusiastic Assistant Manager to join our team. This is a great opportunity for someone with leadership, customer service, and dog care experience who is excited to be part of an established, successful, and fast-paced business and help continue driving its success. 

This role is ideal for someone who can confidently lead day-to-day dog care operations, support staff, build strong client relationships, and help ensure every guest receives the exceptional care and service The Dog Stop is known for. Candidates should be comfortable working hands-on with dogs while also helping oversee team performance and daily back-of-house operations.

Why You’ll Love Working With Us

• Be part of a passionate, dog-loving team
• Play a key role in the continued success of an established business
• Utilize your leadership skills in a dynamic, hands-on environment
• Work in a fun, upbeat work environment where every day is different
• Help provide an exceptional experience for both canine and human clients

What We’re Looking For

• Weekend and holiday availability is a must !
• Experience in dog care, employee management, and customer service is required
• A positive attitude and outgoing personality
• Dedication to providing an exceptional experience for our clientele
• Strong leadership and communication skills
• Basic computer skills
• Comfortable handling dogs of various breeds, sizes, and temperaments
• Ability to thrive in a fast-paced environment and think quickly on your feet
• A love of dogs, of course!

Key Responsibilities

Responsibilities include, but are not limited to:

• Supervising and directing safe, positive play
• Maintaining a clean and healthy environment for guests
• Overseeing staff and canine interactions
• Managing back-of-house operations
• Implementing and training team members on corporate policies and procedures
• Identifying dog play styles and behaviors and responding proactively
• Supporting staff management and accountability through ongoing coaching, guidance, and feedback 
• Assisting with social media content
• Maintaining strong customer relationships
• Giving client tours and helping create a welcoming experience for prospective and current clients
• Ensuring guests and their owners feel comfortable and receive the level of service they’ve come to expect from The Dog Stop
• Contributing to a positive, professional, and team-oriented work environment

Necessary Qualifications

• At least 1 year of experience in retail and customer service
• At least 1 year of employee management experience
• At least 1 year of dog care experience
• Comfortable handling dogs of various breeds, sizes, and temperaments
• Excellent communication skills
• Basic computer skills
• Weekend and holiday availability is required

What We Offer

In addition to a fun and rewarding work environment, you’ll enjoy:

• Paid vacation days
• 401(k)
• Discounts on retail products
• Free and discounted services
• A fun and exciting work environment
• Bring your dog to work!

If you’re ready to work hard, have fun, and help us provide the best dog care available in this booming industry, we’d love to hear from you!