Customer Service Specialist

Now Hiring: Customer Service Specialist / Front-End Supervisor (Full-Time) Immediate Opening Location: Moser's Grocery Store Ashland, MO FLSA Status: Non-exempt Get Paid. Get Perks. Get Ownership. Join a 100% employee-owned company where your work directly contributes to your future. Looking for a customer service, retail leadership, or front-end operations opportunity in Ashland, MO? As a Customer Service Specialist, you'll help lead front-end operations, support team members, and deliver an outstanding shopping experience while ensuring operational excellence throughout the store. What You Get Weekly pay + competitive wages Employee-Owned (ESOP) earn company stock at no cost to you Exempt leadership position Full-time, stable hours Leadership development and advancement opportunities Hands-on experience in retail operations and customer service leadership Opportunity to grow within store leadership roles A team-focused environment where you can take ownership What You'll Do Lead and support front-end store operations, including self-checkout and sales floor productivity Assist customers with purchases, returns, exchanges, and general inquiries Ensure operational excellence in cash handling and front-end procedures Monitor and resolve customer concerns quickly and professionally Train, mentor, and motivate front-end team members to achieve performance goals Promote store loyalty programs and customer engagement initiatives Maintain a clean, organized, and welcoming shopping environment Collaborate with store leadership to improve operational efficiency and customer satisfaction Ensure compliance with company policies, procedures, and operational standards Support daily store operations and perform additional duties as assigned What We're Looking For Previous customer service, retail, front-end, or supervisory experience preferred Strong communication and interpersonal skills Proven leadership and problem-solving abilities Ability to think quickly and make sound decisions in a fast-paced environment Experience with cash handling, customer service operations, and productivity management Friendly, engaging, and customer-focused attitude Strong attention to detail and organizational skills Proficiency with Microsoft Office and Outlook Ability to work independently and as part of a team Flexible availability (days, evenings, nights, weekends, holidays, and overtime as needed) Work Environment Fast-paced grocery store front-end environment Frequent interaction with customers, team members, and store leadership Combination of standing, walking, and computer-based work throughout the day Ability to lift and carry up to 25 lbs regularly Flexible schedule including days, evenings, nights, weekends, and overtime as needed This is not an official description but represents major responsibilities a new hire can expect to perform. Start Earning Right Away We're hiring immediately Apply now and start building your future with us.