Residential Plumbing Service Technician

Benefits:

401(k) matching

Company car

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Customer-based activities involved in this position require an individual who is professional, independent, adaptable, dependable, and who possesses initiative within the scope of his/her experience. The ability to effectively communicate with all customers and fellow staff. Representative duties include:

Perform repairs, installation, routine service and maintenance on residential and light commercial plumbing equipment to the standards set forth by ZPH through initial and on-going training

Assess client concerns and provide recommendations to address their concerns

Make necessary on-site repairs or schedule repairs to be completed with client approval

Keep detailed account of work performed during each scheduled appointment, including all information and signatures

All on-site financial transactions for completed work by clients and the responsible handling of cash, checks, and credit cards after work is completed

The ability to effectively use and take care of a company provided mobile communication device after trial employment period. Provide timely and professional communication through email, text, and phone to fellow staff and clients

Utilize and understand company dispatching software

Maintain a professional appearance at all times - company uniforms provided

Perform related duties as assigned by manager, supervisor, or President

Physical demands include driving, getting in and out of a work truck, lifting tools and equipment in and out of a truck, climbing ladders and stairs, bending and stretching to gain access to equipment located throughout homes and businesses

Perform job duties without direct oversight or assistance

Maintain regular communication with office personnel for status updates and job scheduling

Submit parts-requests to the Parts Department for Work in Progress (WIPs) repairs and follow-through with work-in-progress jobs with clients and office staff

Provide thorough and prompt follow-up communication to clients

Maintain a clean, organized and fully stocked company vehicle; which are to be washed weekly and waxed twice a year

Provide personal tools as set forth by company tool policy

Working hours typically between 7 a.m. and 4 p.m. Monday through Friday with the understanding that hours will fluctuate. Some Saturdays may be available. Schedules will be determined at the time of hire. After-hours coverage will be determined by Plumbing Supervisor

Provide all clients with absolute discretion and privacy regarding them, their family, home and anything therein before, during, and after work is completed

Keep all client relationships consistent, positive and only as working relationships

Adherence to ZPH handbook, policies and procedures