Representative - Customer Service

Wesco - - Responsibilities: Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution; Resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer; Analyze a customer's service needs and refer to other service or technical departments for follow up as needed; Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints; Process payments for cash account customers; Research and resolve customer problems, acting as the customer liaison between other departments when necessary; Back-up support to sales counter with walk in and telephone inquiries