Digital Support Technician 1

Job Description

Job Description

About the job

Howdy!

We're thunder::tech. Here, we make brands boom. What does that mean? We empower midsize brands to grow by delivering expertly crafted, fully integrated marketing solutions that blend creativity and technology.

We don’t silo our areas of expertise. We combine advertising, communications, digital marketing, web infrastructure, visual design, multimedia and branding expertise to build holistic strategies to serve our clients across the globe.

Great marketing, powered by great people.

Our team of talented creators, developers, writers and artists come together to craft innovative solutions that resonate with your customers and generate real growth, both online and offline. Any brand can be seen. We make your brand heard.

But what really sets us apart? We’re relentless in our pursuit of quality in everything we do for our clients. We dig in, understand your goals and work as a team to make them happen. We bring together diverse talents and perspectives to craft bold solutions that push your business farther. We’re in it for the long haul, driven by a shared vision for success and partnerships that never settle for mediocrity.

And it starts with hiring good humans. People who are dedicated, curious and bold—people who care about doing great work and aren’t afraid to push boundaries. We thrive on collaboration with each other and our clients, bringing together the best minds to solve complex problems and drive your brand forward.

Digital Support Technician 1

-us/careers/digital-support-technician-1

The Digital Support Technician 1 plays a hands-on role in maintaining and supporting the agency’s infrastructure, websites and applications. This role blends IT support and web development, offering the opportunity to troubleshoot systems, enhance digital experiences and collaborate across teams to keep operations running smoothly. It’s ideal for a technically curious problem-solver who enjoys working across a variety of platforms and technologies.
The Digital Support Technician will be a part of the thunder::tech Development Department. The Development Department is responsible for day-to-day project production and is composed of four teams: application development, front-end development, digital support and systems operations (sysops). The Digital Support Technician will work closely with the Development, Client Services and SysOps teams to support internal systems and client websites and will report to the Senior Director of Development.
Location : Cleveland-Akron area with the ability to be in the office two days per week (Tuesday and Wednesday).

Key Duties and Responsibilities:

IT Infrastructure & System Administration

• Assist in the administration, configuration and maintenance of servers, networks and cloud infrastructure.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Implement and maintain security measures to protect agency systems and client data.
• Stay up to date on industry best practices and proactively address potential vulnerabilities.

Technical Support & Troubleshooting

• Provide technical support to internal teams, resolving IT-related issues and requests.
• Analyze and troubleshoot active websites and applications across multiple programming languages.
• Work cross-functionally with Development and Client Services teams to ensure systems operate seamlessly.
• Provide status updates on requests to both clients and internal stakeholders.

Web & Application Development Support

• Work in conjunction with various departments to support and maintain client websites.
• Develop new features for existing applications and dynamic websites.
• Conduct quality assurance testing and create reports to ensure functionality and performance.

Operations, Documentation & Optimization

• Participate in the development and implementation of automation scripts to improve efficiency.
• Create and maintain documentation for IT processes, configurations and troubleshooting procedures.
• Stay informed on emerging technologies and evaluate potential applications within the agency.

Qualifications:

Experience

• 2–3 years of technical support experience assisting users with IT-related issues.
• 2–3 years of professional web development experience using modern frameworks and tools.

Technical Skills

• Strong knowledge of:
• • .NET 4.0+ framework and webforms architecture
  • C#, data structures and object-oriented programming
  • PHP and object-oriented programming
  • GIT source control
  • Microsoft Visual Studio
  • MS SQL Server Studio
  • NetBeans or similar PHP IDE
• · Basic knowledge of:
• • Popular CMS platforms (Kentico, Sitecore, WordPress, Umbraco, Drupal)
  • HTML, CSS and JavaScript

Soft Skills

• Strong problem-solving skills with the ability to learn independently.
• Excellent attention to detail and ability to troubleshoot complex issues.
• Effective communication skills with both technical and non-technical stakeholders.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Collaborative mindset with the ability to work across teams.
• Proactive approach to identifying issues and improving processes.

Nice-to-haves

• Experience working in an agency or client-service environment.
• Exposure to cloud environments and infrastructure tools.
• Familiarity with automation or scripting for operational efficiency.
• Experience supporting or maintaining enterprise-level CMS platforms.

thunder::tech Benefits:

Overview

• Hybrid Work Atmosphere (Remote/In Office)
• Medical, Dental, Rx and Vision Insurance
• Long-term Disability, Short-Term Disability
• Paid Parental Leave
• Life Insurance
• 401K + Match Eligibility
• Anniversary Recognition with Yearly Incentive

Relaxation & Mental Health

• Vacation Time
• Sick Time
• Mental Health Days
• Manager Discretion “Bonus” Days
• Summer Fridays
• Pet Bereavement Days
• 10 Paid Holidays, Including St. Patrick’s Day and Paid Day Off For Your Birthday and Work Anniversary

And more!

Conclusion

thunder::tech is an Equal Opportunity Employer and values diversity at all levels. We consider qualified applicants from all backgrounds, including race, color, religion, gender, national origin, age, disability and veteran status. We strongly encourage people of all backgrounds and communities to apply, especially women, BIPOC and other underrepresented individuals in the marketing industry.

Apply on our site to be considered: -us/careers/digital-support-technician-1

Howdy! We're thunder::tech!

Here, we make brands boom. What does that mean? We empower midsize brands to grow by delivering expertly crafted, fully integrated marketing solutions that blend creativity and technology.

We don’t silo our areas of expertise. We combine advertising, communications, digital marketing, web infrastructure, visual design, multimedia and branding expertise to build holistic strategies to serve our clients across the globe.

Company Description

Howdy! We're thunder::tech!\r\n\r\nHere, we make brands boom. What does that mean? We empower midsize brands to grow by delivering expertly crafted, fully integrated marketing solutions that blend creativity and technology.\r\n\r\nWe don’t silo our areas of expertise. We combine advertising, communications, digital marketing, web infrastructure, visual design, multimedia and branding expertise to build holistic strategies to serve our clients across the globe.