Universal Banker I

Job Description

Job Description

First Western Bank is currently looking for full-time Universal Bankers at our new Harrisburg, SD location. 

At First Western Bank, we're more than a bank. We're a family-owned organization with a proud history of helping customers, businesses, and communities thrive. As we expand into Harrisburg, South Dakota, we're looking for talented individuals who are passionate about building relationships, delivering exceptional customer service, and making a difference in their community.

Founded in 1964, First Western Bank has built its reputation on community stewardship, respect, excellence, dedication to customers, integrity, and trust. Team members who join our new Harrisburg location will have a unique opportunity to help establish our presence, build lasting customer relationships, and shape our reputation in one of South Dakota's fastest-growing communities.

If you're looking for a career where you can make an impact, grow professionally, and help build First Western Bank's future in Harrisburg, we'd love to have you apply!

Universal Banker I Position Overview 

Provide prompt, courteous, efficient, and accurate service while handling customer banking matters in support of First Western Bank & Trust’s sales and service objectives while adhering to the bank’s culture of customer service excellence; establish and develop relationships with new consumer and business bank customers.  

• Provide excellent customer service by greeting customers in person or on the phone in a timely, courteous, and professional manner
• Properly identify each customer in accordance with bank policy and uphold confidentiality of customer and proprietary information
• Maintain responsibility for cash drawer and follow proper balancing procedures
• Handle a wide variety of customer banking matters accurately and efficiently; includes cashing checks; making checking and savings account deposits and withdrawals; processing credit card, loan and ACH payments; calculating loan payoffs; redeeming savings bonds; processing coin and currency orders; ordering new and issuing temporary checks; selling and issuing gift cards and travel cards; and wire transfers 
• Assist customers with debit card maintenance and account maintenance; includes name changes, address changes, deposit product changes, CD renewals, and signer changes for business accounts
• Deepen and enrich current consumer and business customer relationships through identifying needs, providing the best bank products and services to meet customer’s financial needs, and using cross-sell and referral opportunities 
• Establish and develop solid relationships with new consumer and business customers through identifying needs, providing the best bank products and services for customer’s financial needs, and using cross-sell and referral opportunities
• Open and manage consumer accounts including Individual Retirement Accounts; Health Savings Accounts; checking, savings, money market, certificates of deposit, and safe deposit accounts
• Open and manage business accounts including checking, savings, money market, certificates of deposit, and safe deposit accounts 
• Resolve issues related to retail banking products and services 
• Develop and maintain basic knowledge of bank products, services, processes, policies, procedures, and systems
• Actively participate in necessary training sessions and maintain continuing education related to regulatory standards
• Adhere to Bank’s security and audit procedures and demonstrate compliance with applicable banking laws, regulations and the Bank’s policies and procedures, including Bank Secrecy Act

Universal Banker I Qualifications

• High School diploma or general education degree (GED) required
• One year of banking experience preferred
• Knowledge of customer service principles and practices
• Knowledge of administrative and clerical procedures

Universal Banker I Skills/Abilities

• Building Relationships – able to grow and maintain strong long-term customer relationships.
• Communication – excellent written and verbal communication skills to clearly convey information to diverse audiences.
• Customer Focus – able to understand customer needs and promote the value of the bank’s products and services.
• Detail Oriented – able to complete assigned work thoroughly and accurately.
• Emotional Intelligence – can navigate difficult situations with empathy and understanding, fostering positive relationships.
• Interpersonal Skills – can communicate and interact with others in a way that promotes mutual respect and trust.
• Teamwork – proven ability to work collaboratively in a team environment to achieve common goals.
• Willingness to Learn – open to new ideas, seeks opportunities to expand knowledge and skills, actively participates in training programs, and seeks feedback to enhance performance.
• Technology - skilled in Microsoft Office (Publisher, Power Point, Word, Excel, Outlook), and social media platforms.

First Western Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status.