Assistant Store Manager

Location: 805 East Main Street, Middletown, Maryland 21769. Phone: View phone number on click.appcast.io. Starting Pay: $50,958.00 per year. Eligible for a monthly performance bonus up to $1,000 based on performance goals. Position Description Leads the daily operations of the sales floor at a Retail Store location for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities to help fund the Goodwill mission of ending unemployment. Assists with leading production room as appropriate. Essential Duties and Responsibilities Develop and execute retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production. Monitor product levels (floor work, as‑is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets. Ensure payroll costs and operating costs are managed to budget. Ensure Team Members deliver excellent customer service to donors and customers. De‑escalate customer situations while finding appropriate solutions. Ensure store locations are clean, well‑kept, and reflect the Goodwill brand appropriately. Partner with community businesses and organizations to promote Goodwill mission. Serve as a Goodwill ambassador to the community. Lead the day‑to‑day operations of the sales floor. Ensure that Retail Store Associates and Customer Service Manager are well‑trained and fulfill their duties and responsibilities. Act as a key holder for the store, closing shift manager, and backup to the Store Manager. Process complex sales transactions, including customer returns. Ensure that Team Members are operating per company standards and procedures. Travel to other GCNA locations to assist other stores and to attend personal training and development classes; may transfer to different stores due to business needs. Partner with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations. Build a high‑performing team; responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. Play a critical role in driving company culture change efforts and change management processes. Model Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation. Perform other related duties as assigned. Minimum Qualifications High School Diploma, GED, or equivalent work experience. One year of work experience in Retail Management. One year of customer service experience. Proficiency in Microsoft Office Suite. Ability to pass a background check and drug screen where applicable. Ability to speak and read English proficiently. Benefits Medical Plans (5) Employer‑Funded Health Reimbursement Account (HRA) Dental Plans (3) Vision Plan 401(k) Employer‑Paid Life Insurance Employee Assistance Program (EAP) Paid Time Off: Sick and Vacation Paid Holidays Equal Employment Opportunity Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state, and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. #J-18808-Ljbffr