AI Tool Support Engineer

AI Tool Support EngineerArlington, VA At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!We are seeking an AI Tool Support Engineer for an AI-powered coding assistant that leverages Large Language Models (LLMs) to help developers write code more efficiently and accurately. In this role, you will work with the Lead Engineer on enabling model services, configuring IAM policies, supporting vendor platforms, and providing T1/T2 helpdesk support through the IT Helpdesk. This position requires strong AWS expertise, security knowledge, and excellent customer support skills.The WorkEnable Model Services, IAM Configurations, Vendor Platform SupportT1/T2 AFS IT Helpdesk Support and InquiriesWhite glove Application services (SCRM requests, Architecture/Design help, App change management, etc.)What You NeedCustomer Support & Service (Intermediate)Helpdesk ticketing systems (ServiceNow, Jira Service Management, Zendesk)T1/T2 support methodologies and escalation proceduresCustomer service best practices and SLA managementIssue tracking, documentation, and resolutionCommunication & Content Management (Intermediate)Technical writing and documentationContent management systems (SharePoint, Confluence, WordPress)Email marketing and newsletter platformsStakeholder communication and relationship managementAI Coding Assistant Knowledge (Intermediate)Understanding of AI code generation tools and workflowsDeveloper tools and IDE environmentsCommon coding assistant use cases and limitationsBasic troubleshooting of AI-generated codeAs required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:$64,000 - $124,200 USD