Sales Associate Parts and Service Dept

Sales Associate Parts and Service DeptWe are seeking outgoing, friendly, and helpful team members to welcome and assist customers. Previous hardware experience is a plus but not a requirement as we provide extensive training.At Ace Peninsula Hardware, we're independently owned and operated so helping our community is our number one priority.Make an impact in the community by helping your neighbors with their projects while working in a fast-paced and fun environment. Our mission is to go the extra mile for our customers and build a team that has the same attitude!Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a future, a purpose, and a community with us.Work/life balance:This position is with a team that respects your life outside of work. We believe in earning your trust through clear communication. We schedule two weeks in advance, working with you so you can plan.Sales AssociatesSales Associates are responsible for providing legendary customer service. They offer the solutions to the customers' needs. Every job within Ace Peninsula Hardware ultimately impacts the customer directly or indirectly. Customers are the only reason we are here and without them, we would not be here.Every team member at Ace Peninsula Hardware is expected to pledge to keep the customer first and foremost regardless of his or her job. The promise we make to every customer is, "We pledge to be Ace helpful." Helping you is the most important thing we have to do today." This promise guides you to choose actions that best meet the customer's needs.The responsibilities include, but are not limited to:Customer Service – Customer Service is priority one at all times.Greet each customer with a smileUndercover the customer needs by asking, "What project are you working on today?" Ask other conversation starter questions to make sure you recommend the right product for the customer.Exceed the customer's expectations. Always walk the customer to the products. Make sure you suggest other products that will help the customer complete the project.Strengthen the relationship with the customer. Find out the customer's name and use it while you assist him or her.Thank the customer for shopping at Ace Peninsula Hardware.Operating Procedures:Participate in all store training programs.Learn to sell the whole project. Develop product knowledge as well as products items for ad on sales.Be proficient at executing all store services, such as mixing paint, cutting glass, cutting keys and shades, re-keying locks and testing pool and hot tub water.Stock all warehouse, drop ship and back stock inventory.Ability to special order products for customersBe alert for shoplifting activity and follow store procedures when such activity is suspected.Be alert for safety issues.The cleaning and conditioning of shelves and the merchandising of end caps.Participate in WOW and Customer EngagementPromote the Ace Rewards programCashiersCashiers exemplify the foundation of our service to each customer as they enter and leave the store. Every job we have at Ace Peninsula Hardware ultimately impacts the customer directly or indirectly. Customers are the reason we are here; without them we wouldn't be. Every team member at Ace Peninsula Hardware is expected to pledge to keep the customer first and foremost regardless of his or her job. The promise we make to every customer is, "We pledge to be Ace Helpful." Helping you is the most important thing we have to do today." This promise guides you to choose actions that best meet the customer's needs. The responsibilities include, but are not limited to the following:Customer Service AlwaysMake sure customer service is priority one at all timesWelcome each customer that comes into the storeAsk if they found what they are looking for, if they leave without a purchase, suggest that we special order it for themThank each customer for their purchaseGive 100 percent of your attention to the customer you are servingCall for back up cashier when a line begins to formBe on guard for point-of-sale scams (i.e. quick-change artists and short-change artists)Operating ProceduresParticipate in all store training programsAnswer the phone with: "Good morning/afternoon, thank you for calling Ace Hardware, Bob speaking what can I help you find today?"Always ask customers if they have their Ace Rewards card, if not, would they like to joinOperate cash register/point-of-sale with accuracy and efficiencyKeep check out area neat and cleanHandle merchandise returns and exchanges quickly and efficientlyCall customers when their rain checks and special orders are in stockCount cash drawer before each shiftClose the cash drawer after each transactionMaintain minimum cash in the register by calling for a cash pick-up when you have large bills or excess cashBe alert for safety issuesParticipate in WOW and Customer EngagementPromote the Ace Rewards programLearn and grow with us:Are you a hardware hero? Bring your knowledge and we'll teach you something new.Have a helpful attitude? We'll train you on hardware know-how that builds life skills.We train you from day one and the opportunities don't stop there.What to expect:You'll work directly with customers welcoming them and helping them find everything necessary to complete their project in one trip.Like working in a fast-paced and fun environment? We are high energy so time will fly.You'll be on your feet for most of your shift (6 to 8 hours).You must lift 40 to 50 lbs.Pay, Benefits, and Perks:Paid time offHealth Insurance medical, dental, vision, and prescriptions401K401k matchingEmployee discounts on product after 90 daysLife Insurance.Supplemental Health Insurance employee paid offeredCompany IntroductionWe are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.Life at AceFind out how we've created a one-of-a-kind, passionate and helpful workplace that puts our people first.