Pharmacy Technician

Job Description

Job Description

Advantage is redefining what it means to be a pharmacy for people with serious behavioral health conditions. We specialize in serving patients with schizophrenia, bipolar disorder, substance use disorder, and related challenges—patients who are often overlooked by traditional healthcare systems. We provide advanced pharmacy services and wraparound care that ensure patients can access and stay on complex medications. We offer in-home and community-based injection support, help patients navigate insurance and prior authorizations, and work closely with providers to overcome barriers to treatment. By strengthening connections between patients, care teams, and support systems, we make it possible for people living with behavioral health challenges to achieve stability and long-term success.

Job Overview:
The Pharmacy Technician supports pharmacists in dispensing medications, managing inventory, and providing exceptional customer service to patients. This role involves accurately preparing and labeling prescriptions, assisting with medication inventory management, and ensuring compliance with all regulatory standards. The Pharmacy Technician plays a critical role in maintaining the efficiency and effectiveness of the pharmacy operations.

Responsibilities:
1. **Prescription Preparation and Dispensing**
- Assist pharmacists in preparing and dispensing prescription medications
- Accurately measure, count, and label medications for patient prescriptions
- Operate pharmacy equipment such as pill counters and label printers

2. **Customer Service**
- Provide friendly and efficient customer service to patients and healthcare providers
- Answer patient inquiries regarding prescription status, medication instructions, and pharmacy services
- Handle prescription pick-up and drop-off, ensuring accurate patient information and payment processing
- Perform patient outreach and communicate with patients effectively to close gaps in their medication therapy.

3. **Inventory Management**
- Manage pharmacy inventory, including ordering, receiving, and stocking medications and supplies
- Conduct regular inventory audits to maintain accurate stock levels and prevent shortages
- Monitor expiration dates and remove expired or recalled medications from inventory
- Assist with the organization and cleanliness of the pharmacy storage areas

4. **Data Entry and Record-Keeping**
- Enter prescription information into the pharmacy management system accurately and efficiently
- Maintain accurate patient profiles and medication records
- Process insurance claims and resolve billing issues with insurance companies
- Ensure compliance with all legal and regulatory requirements related to prescription processing and record-keeping

5. **Medication Safety and Quality Assurance**
- Adhere to safety protocols and best practices in medication handling and dispensing
- Assist in monitoring for potential medication errors and discrepancies
- Participate in quality improvement initiatives to enhance pharmacy services
- Support pharmacists in conducting medication reviews and utilization reviews

6. **Supportive Duties**
- Assist pharmacists with administrative tasks, including scheduling and workflow management
- Participate in staff meetings and training sessions to stay updated on pharmacy policies and procedures
- Provide training and guidance to new pharmacy technicians and interns
- Perform other duties as assigned by the pharmacist or Pharmacist-in-Charge

Required Skills:
•    Strong knowledge of pharmacy operations, medication names, and dosage forms
•    Excellent attention to detail and organizational skills
•    Effective communication and customer service skills
•    Ability to work collaboratively in a fast-paced environment
•    Proficiency with pharmacy software and technology systems

Preferred Skills
•    Experience working with digital RX 

Education and Experience:
•    High school diploma or equivalent required; completion of a pharmacy technician training program preferred
•    Active pharmacy technician certification (CPhT) preferred or required depending on state regulations
•    Minimum of 1-2 years of experience as a pharmacy technician preferred

Working Conditions:
•    Full-time or part-time position, with hours that may include evenings, weekends, and holidays
•    Work is performed in a retail, hospital, or clinical pharmacy setting
•    Requires standing for extended periods and handling medications and supplies
•    May involve occasional lifting of moderate to heavy objects

Benefits:
•    Competitive salary and benefits package
•    Opportunity to make a meaningful impact on patient care
•    Collaborative and supportive work environment
•    Professional development and training opportunities

Why Join Us
At Advantage, you’ll be part of a mission-driven organization that blends clinical expertise with compassion. We believe in meeting patients where they are—whether physically, emotionally, or financially—and providing care that restores stability and dignity.

If you want your work to directly improve lives, strengthen healthcare systems, and bring hope to people and families facing behavioral health challenges, Advantage is the place to make an impact.

Advantage Healthcare Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.