Help Desk Technician - Information Technology

Position Summary:
Landmark Builders is seeking a part-time Helpdesk Technician to serve as the first point of contact for employees seeking technical assistance. This role provides timely, courteous support for hardware, software, and connectivity issues across the company's office and field locations. The Helpdesk Technician plays a key role in maintaining employee productivity by resolving day-to-day IT issues efficiently while upholding Landmark Builders' commitment to quality and professionalism.

Key Responsibilities:
Technical Support

• Serve as the first point of contact for IT support requests submitted via phone, email, ticketing system, or walk-in.
• Diagnose and resolve hardware, software, network, and peripheral issues for office and field personnel.
• Set up, configure, and deploy workstations, laptops, mobile devices, and peripherals for new and existing employees.
• Support and troubleshoot Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Assist with VPN access, remote desktop connections, and mobile device management.
• Escalate complex or unresolved issues to senior IT staff with thorough documentation of steps taken.
• Perform other IT duties as required to support the organization.

Asset & Documentation Management

• Track and maintain accurate records of hardware and software assets using the company's asset management system.
• Create and maintain self-service documentation, knowledge base articles, and how-to guides for end users.
• Document all support interactions in the helpdesk ticketing system accurately and in a timely manner.
• Assist with hardware lifecycle activities including imaging, deployment, and disposal.

User Support & Training

• Provide clear, patient guidance to employees with varying levels of technical proficiency, including field personnel.
• Deliver basic end-user training on new applications, tools, and IT security best practices.
• Support onboarding of new employees by preparing accounts, devices, and access in coordination with HR and IT staff.
• Contribute to company IT awareness initiatives and training materials.

Security & Compliance

• Follow and enforce IT security policies including password management, software installation standards, and data handling procedures.
• Report potential security incidents or policy violations to senior IT staff promptly.
• Assist with routine patching, antivirus updates, and endpoint compliance checks.

Qualifications:
Experience & Technical Knowledge

• 1-3 years of experience in a helpdesk, desktop support, or IT support role strongly preferred; recent graduates with relevant certifications will be considered.
• Proficiency with Microsoft Windows 10/11 and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Word, Excel).
• Familiarity with Microsoft Entra ID/Active Directory and basic user account management.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting).
• Experience with helpdesk ticketing systems and IT asset management tools preferred.
• CompTIA A+, Microsoft 365 Fundamentals, or similar certification preferred but not required.

Leadership & Interpersonal Skills

• Strong customer service orientation with a patient, professional demeanor.
• Effective communicator with the ability to translate technical concepts for non-technical users.
• High ethical standards, honesty, and integrity.
• Collaborative mindset and willingness to contribute to team goals.
• Ability to manage multiple open issues, prioritize effectively, and stay organized under pressure.
• Commitment to upholding Landmark Builders' core values.

About Landmark Builders:
Founded in 1975, Landmark Builders is a full-service commercial construction company headquartered in Winston-Salem, NC, with offices in Charlotte, NC and Columbia, SC. We are committed to delivering quality, reliability, and integrity on every project - and to building careers that last.

Why People Build Their Careers at Landmark:
• Employee Ownership (ESOP) - Share in the long-term success of the company
• Competitive Compensation Packages rewarding strong results
• Career Growth Opportunities in a company committed to developing talent
• Industry-Leading Safety Culture that prioritizes every employee
• Paid Holidays and PTO to support work-life balance

Landmark Builders is proud to be an employee-owned company (ESOP), where every team member shares in the success we build together. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.