Case Management Specialist

The Case Management Specialist provides direct service support to vulnerable refugee populations in Washington State, helping them access resources, develop service plans, and achieve long-term self-sufficiency. The role involves case management, resource navigation, workshop facilitation, and compliance with program protocols.

Responsibilities

• Conduct comprehensive assessments using the approved PRIME assessment tool to identify participants’ strengths, barriers, needs, and goals.
• Develop and maintain individualized, participant-centered service plans with clear objectives and timelines.
• Regularly monitor progress, update plans as needed and ensure appropriate case closure.
• Coordinate referrals to internal and external service providers, follow up on service delivery, and ensure participant needs are being met.
• Maintain at least monthly contact with participants to review progress, address emerging needs, and adjust service plans as appropriate.
• Track and report participant outcomes in accordance with program requirements.
• Assist participants with accessing essential resources and benefits, including completing applications for cash assistance, food benefits, medical coverage, and other support services.
• Connect participants to community resources, make referrals to partner agencies, and provide guidance on navigating online systems.
• Accurately document all participant interactions in the designated data management system.
• Work with the Senior Case Management Specialist and Integration Coordinator to plan and implement workshops.
• Help create flyers, outreach materials and workshop materials.
• Be present at the workshop to conduct intakes, determine client eligibility, and facilitate the workshop if needed.
• Collect necessary documentation from clients attending the workshop.
• Stay up to date on internal policies, procedures, and program protocols to ensure compliance.
• Participate in team meetings, training, and case conferences to remain informed on best practices.
• Attend all PRIME-required training and apply content in client services.
• Maintain accurate documentation of all client services.
• Perform other duties as assigned.

Requirements

• Undergraduate degree with an emphasis in Social Work or an equivalent field of study; equivalent experience may be substituted.
• One to two years of relevant work experience.
• A significant portion of this experience should include responsibilities in social services, humanitarian relief, public service, or other not-for-profit environments.
• Highly organized self-starter with proven success handling multiple priorities, making critical decisions, and delivering results in a fast-paced environment with tight deadlines.
• Demonstrated success achieving goals and communicating effectively in a multi-cultural environment.
• Strong communications skills, both oral and written, are required for this role.
• Fluent in English, both spoken and written; other language ability in one of the predominant languages of the local client base preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Commitment to DEI principles and an inclusive work environment.
• Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Skills

• Case Management
• Social Service
• Humanitarian relief
• Public Service
• Resource Navigation
• Workshop Facilitation
• Program Compliance
• MS Word
• MS Excel
• Microsoft Outlook
• Multicultural Communication
• Oral Communication
• Written Communication
• Client Service Delivery
• Travel Coordination
• Diversity and Inclusion

Languages

English