Customer Service Representative

Job Description

Job Description

Job Description:

Our client is seeking a Customer Service Representative to join their team. This role is ideal for someone who is professional, customer-focused, and skilled at handling inquiries with efficiency and care. The Customer Service Representative will serve as a key point of contact for customers, providing support, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner
• Resolve customer concerns, complaints, and service issues with a solutions-oriented approach
• Process orders, update account information, and maintain accurate customer records
• Communicate clearly with internal departments to ensure customer needs are met
• Follow up with customers regarding open issues or pending requests
• Maintain a strong understanding of company products, services, and policies
• Deliver a high level of service while meeting performance and productivity expectations

Qualifications:

• Previous customer service, call center, or administrative support experience preferred
• Strong verbal and written communication skills
• Excellent problem-solving and conflict-resolution abilities
• Comfortable using CRM systems and other business software
• Strong attention to detail and organizational skills
• Ability to multitask and work effectively in a fast-paced environment
• High school diploma or equivalent required; additional education is a plus

Benefits:

Contract Employees are offered healthcare, 401k, Absence pay, and paid holidays

• At least 2 years of experience in customer service, call center support, or a closely related role.
• Proven ability to manage high-volume inbound calls while maintaining professionalism and accuracy.
• Experience with order entry and updating customer information in business systems.
• Comfortable making outbound calls for follow-up, clarification, or customer support purposes.
• Working knowledge of Microsoft Excel and general computer applications used in office environments.
• Strong verbal and written communication skills with a customer-focused approach.
• Excellent attention to detail, organization, and the ability to handle multiple tasks effectively.