Field Service & Installation Manager

Job Description

Job Description

CO2 Monitoring, a national leader in CO2 safety, monitoring, and compliance solutions, is seeking a strategic and hands-on Field Services Manager to help scale our field operations across a rapidly growing customer base. Reporting directly to senior leadership, this role will oversee service delivery, technician performance, customer satisfaction, operational efficiency, and continuous improvement initiatives. The successful candidate will play a critical role in advancing our mission of protecting people, property, and businesses through innovative safety and compliance solutions.

Responsibilities and Duties

· Leadership & Team Management

o Recruit, onboard, train, coach, and develop field technicians and installation personnel.

o Conduct performance evaluations and provide ongoing feedback and development plans.

o Schedule and assign resources to maximize productivity and customer responsiveness.

o Foster a culture of safety, accountability, teamwork, and continuous improvement.

o After-hours support and on-call functions

· Operational Excellence

o Develop and implement standard operating procedures (SOPs) for installations, service, inspections, and maintenance activities.

o Monitor service metrics, technician utilization, response times, and project completion rates.

o Partner with Sales, Customer Service, Engineering, Manufacturing, and Operations teams.

o Ensure all projects are completed on time, within scope, and within budget.

· Customer Experience

o Serve as the primary escalation point for complex customer concerns and service issues.

o Conduct customer site visits to ensure satisfaction and identify opportunities for improvement.

o Develop long-term relationships with key customers and strategic partners.

o Support the Sales team with site assessments, technical consultations, and solution recommendations.

· Technical & Compliance Oversight

o Ensure all installations comply with applicable OSHA, NFPA, IFC, local building codes, and company standards.

o Maintain current knowledge of industry regulations, safety requirements, and emerging technologies.

o Review installation documentation, commissioning reports, and service records for accuracy and completeness.

o Lead root-cause analysis efforts for recurring service, installation, or equipment issues.

· Financial & Inventory Management

o Manage departmental budgets, labor utilization, fleet expenses, and project costs.

o Monitor inventory levels, equipment availability, and procurement needed to support field operations.

o Review project profitability and identify opportunities to improve efficiency and reduce costs.

o Approve field service expenses and ensure accurate reporting of time and materials.

o Reporting & Continuous Improvement

o Prepare and present weekly, monthly, and quarterly performance reports, including key service KPIs.

o Analyze service trends, customer feedback, and operational data to identify improvement opportunities.

o Lead process improvement initiatives to enhance efficiency, service quality, and customer satisfaction.

o Support company growth initiatives by helping scale field operations and service capabilities.

Qualifications, Skills, and Competencies

· Strong leadership, communication, and project management skills.

· Degree in Management, Construction, Engineering, or related field a plus

· Experience managing field technicians across multiple geographic regions.

· Proficiency with CRM, ERP, field service management, and Microsoft Office applications.

· Knowledge of gas detection systems, compliance monitoring equipment, electrical systems, or life safety systems preferred.

· Solid technical background with understanding of installation procedures

· Ability to manage and coordinate multiple teams

· Strong problem-solving abilities and Project Management

Additional Requirements

· 3 to 5 years’ experience

· Ability to travel up to 50-60% domestically.

· Valid driver's license and acceptable driving record.

We are focused on supporting growth through operational excellence, customer service, and strategic business development.

Company Description

We are focused on supporting growth through operational excellence, customer service, and strategic business development.