Permit Technician

Job Announcement

To be considered for this position, applications must be filled out completely and contain all employment history. Any gaps in employment greater than 6 months should be explained in the question section of the application.

Job Description

City of Myrtle Beach, South Carolina

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Permit Technician

Job Summary

The purpose of this position is to review permit applications, issue building permits, assist customers, and provide clerical support for the construction services department.

Essential Job Functions

• Performs customer service functions by telephone and in person; provides information and assistance related to department services, activities, procedures, fees, forms, or other issues; assists the public in completing applications and other forms as needed; responds to questions/complaints, researches problems, and initiates problem resolution.
• Processes inspection requests; receives requests from contractors, owners and the public processes related reports for scheduling and verification purposes.
• Processes permit applications for electrical, plumbing, gas, mechanical, roofing, vinyl siding and other construction work requiring permits; reviews applications for accuracy/completeness; verifies proper City business licensure, state licensure, homebuilder's licensure, zoning designations; accepts construction plans and plan documents associated with permit processing.
• Issues permits for approved building permit applications, and Certificates of Occupancies; maintains daily logs of inspections, permits, and certificates of occupancies; prepares and scans files.
• Issues master trade cards and special inspector cards; reviews information for completeness and accuracy maintains all related documentation.
• Maintains file system of various files/records for the assigned area; prepares files, organizes documentation, and files documents in designated order; retrieves/replaces files; scans records into computer; shreds/destroys confidential or obsolete documents; conducts records maintenance activities in compliance with guidelines governing record retention.
• Monitors inventory levels of departmental equipment and supplies; initiates orders for new/replacement materials; receives and distributes supplies and equipment.
• Prepares or completes various forms, reports, correspondence, logs, permits, master trade cards, applications, sign-in sheets, permit logs, certificates of occupancy, or other documents.
• Receives various forms, reports, correspondence, payments, permit applications, construction plans, plan documents, census data, building statistics, zoning maps, directories, codes, ordinances, policies, procedures, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
• Researches records for homeowners, contractors, or city officials as needed; researches code interpretation issues through state authorities as needed.
• Performs general/clerical tasks, which may include operating a switchboard, making copies, sending/receiving faxes, or processing incoming/outgoing mail.
• Operates a personal computer, two-way radio, general office equipment, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.

Additional Functions

• Reviews website information for the Department; verifies personnel, forms, and other information; and makes changes as needed.
• Performs other duties as required, requested and assigned.

Minimum Qualifications

Education and Experience:

Requires a high school diploma or equivalent; two (2) years of related experience in general office work, customer service, permit processing, or a related field.

Licenses or Certifications:

Must possess or obtain within one (1) year of hire into the position and maintain valid certification from the International Code Council as a Permit Technician

Special Requirements:

None.

Knowledge, Skills and Abilities:

• Knowledge of customer service principles.
• Knowledge of office software.
• Knowledge of the City's permitting process.
• Skill in persuading.
• Skill in influencing others.
• Skill in coordinating activities of a project, program, or designated area of responsibility.
• Skill in performing addition, subtraction, multiplication, and division; calculating decimals and percentages; using principles of fractions; and interpreting graphs.
• Skill in calmly handling challenging situations.
• Skill in gathering information before making a decision.
• Skill in performing job duties efficiently and effectively.
• Skill in organizing.
• Ability to review, classify, categorize, prioritize, and/or analyze data.
• Ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
• Ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
• Ability to carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to exercise judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties which are often characterized by frequent change.
• Ability to listen.
• Ability to establish rapport with others.
• Ability to empathize with others.

Physical Demands

The work is sedentary work. The employee is occasionally required to exert up to 10 pounds of force to move objects. Additionally requires: balancing, grasping, handling, hearing voices and distinguishing among sounds, lifting, manual dexterity, mental acuity, reaching, repetitive motion, speaking, expressing ideas by the spoken word, and visual acuity in data/color. Tasks may require the ability to: sit for extended periods of time at a keyboard or work station.

Work Environment

Work is performed in an office setting without exposure to adverse environmental conditions. Work is performed in a safe and secure work environment that may periodically have unpredicted requirements or demands.

The City of Myrtle Beach has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

Supplemental Information

City of Myrtle Beach Benefits No Cost Health, Dental & Vision Insurance for Fulltime Employees 401K & 457 Plans Available State Retirement Employee Wellness Clinic Flex Spending Account Employee Assistance And much more

Equal Opportunity Employer

The City of Myrtle Beach commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The City's policy is to employ qualified persons without discrimination on the basis of any protected characteristic, including race, color, religion, national origin, citizenship, sex, political affiliation, veteran's status, age, genetic information, sexual orientation, gender identity, to include transgender status, disability or status in any other group protected by federal/state/local law.