Automotive Customer Service Advisor
Pep Boys Auto Parts & Service
Position Summary
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
Duties & Responsibilities
- First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
- Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
- Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
- Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
- Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
- Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
- Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
- In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
- Maintain an organized and neat shop.
- Adhere to all company policies, procedures, safety and environmental rules.
- Other duties as assigned.
Knowledge, Skills, and Abilities
- High school diploma or equivalent required.
- Valid Driver's License.
- One year of related experience in the automotive service environment.
- One year of sales experience preferred.
- Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
- Strong verbal communication skills.
- Strong customer service skills.
- Ability to work Days, Nights, Weekends, Holidays.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
- Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
- Frequent standing and walking for long periods of time.
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
- Climb up and down ladders to retrieve and stock merchandise.
- Communicate effectively in person, by telephone, or by using telecommunications equipment.
- Enters and locates information on computer.
- Presents information to small and large groups.
- Visually verifies information, often in small print.
- Safely operates a motor vehicle.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$16.5 per hour
...Customer Service Representative Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands... ...Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are...AutomotiveFull timeLocal area- The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using Company vans or pick... ...selected for this role will be expected to work at Automotive Branch #9277 located at 1207 E Donegan Avenue, Kissimmee, FL...AutomotivePart timeFor contractorsWork experience placementMonday to Friday
- Service Pros Auto Glass in Kissimmee, Florida is seeking a Brand Ambassador to engage customers and generate leads within partnered automotive dealerships. The role includes education on auto glass services, coordination of replacements, and building relationships with...AutomotiveWeekly payFull time
- AutoZone's store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and prAutomotivePart time
- Carvana is looking for an Experienced Auto Technician in Kissimmee, Florida, to join their team. You will perform a range of automotive repairs and diagnostics on various vehicles. Must have at least 3 years of professional experience and be able to work in a fast-paced...AutomotiveFull time
- Mullinax-Ford in Kissimmee, Florida is seeking an Automotive Service Technician. Responsibilities include performing repairs, inspections, and maintaining accurate records. Candidates should have experience in heavy engine repair, valid driver’s license, and provide their...Automotive
- ...Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with... ...providing a variety of mechanical services, as well as tire services. Job Description... ...is performing appropriately and the customer is taken care of. Primary Responsibilities...Automotive
- ...a Lead Technician in Kissimmee, Florida. This role requires technical expertise to diagnose various automotive systems while mentoring team members to enhance customer care and satisfaction. The ideal candidate should hold valid driver’s license, possess skills in automotive...AutomotiveFlexible hours
$800 per month
...Automotive Tire Technicians ($800 New Hire Bonus) Start Strong with Tire Kingdom & Mavis... ...TODAY at our state-of-the-art automotive service and retail tire sales centers in the... ...and flat repairs -- to keep our valued customers' vehicles operating safely. While providing...AutomotiveHourly payWeekly payFull time$150k
...part of a team Responsibilities Identify and pursue new sales opportunities Build and maintain strong customer relationships Present products/services to prospective clients Negotiate contracts and close sales Maintain accurate records of sales...AutomotiveLocal area- A leading automotive retailer is seeking a Commercial Specialist in Kissimmee, Florida. In... ...role, you will be integral to enhancing customer relationships, driving sales, and ensuring... ...candidate will possess strong customer service skills and the ability to multitask effectively...Automotive
$21 - $35 per hour
...Description Position Summary A Technician must professionally inspect, diagnose and repair tire and automotive services, while delivering an excellent customer experience. They must explain technical diagnoses and needed repairs to co-workers and customers. A...AutomotivePrice workFull timeTemporary workPart timeNight shiftWeekend work- ...Automotive Mechanics Put your career into high gear with Mavis Tires & Brakes at Discount... ...one of our state-of-the-art automotive service, repair, and tire sales centers in the Orlando... ...wide variety of automotive services on customers' vehicles. Mavis's Automotive Mechanics...AutomotiveWeekly payFull time
$750 - $2,000 per month
Brand Ambassador / Service Pros Auto Glass $750 - $2000 | Weekly Pay | Full... ...our company inside partnered automotive dealerships. This role focuses on customer engagement, lead generation, and... ...relationships with dealership service advisors, managers, and technicians...AutomotiveWeekly payFull time$50k - $150k
...lead to promote a top-notch, high quality customer experience selling new and used RVs... ...years' experience in sales ideally RV, automotive, television, furniture, or real estate preferred... ...over), disability, veteran or uniformed service-member status, genetic information, or...AutomotiveHourly payMinimum wageFull timePart timeLocal area$15.5 per hour
...Description Entry-Level Vehicle Service Specialist $15.50/hr + Daily Pay | No Experience Needed | No Late Evenings... ...Specialist / Lube Technician and deliver exceptional customer service while learning automotive maintenance from the ground up. Whether you're a...AutomotiveHourly payDaily paidFull timePart timeAfternoon shift- ...retailer in Kissimmee seeks an experienced sales professional to oversee commercial customer relationships and support team members. The ideal candidate will have a strong background in automotive systems and fulfilling customer transactions, combined with effective...AutomotiveFull time
- ...Automotive Service Technician The Ed Napleton Automotive Group is looking for our next Automotive... ...standards. This position will build customer loyalty by developing trust and... ...Communicating with Parts Department and Service Advisors regularly to effectively manage...AutomotivePrice workLocal areaFlexible hoursWeekend work
- ...Automotive Alignment Technicians Put your career into high gear with Mavis Tires & Brakes... ...one of our state-of-the-art automotive service, repair and tire sales centers in the Davenport... ...align newly-mounted tires and wheels on customer's vehicles. By measuring and adjusting...AutomotiveWeekly payFull time
- A leading automotive parts retailer is seeking a full-time Commercial Parts Pro in Kissimmee, Florida. The role involves maintaining customer relationships, achieving sales goals, and supervising team members. Candidates should have a high school diploma, extensive automotive...AutomotiveFull time
$100k
Full Time Vehicle Sales Mullinax Ford of Osceola County LLC Kissimmee FL Mullinax Ford of Kissimmee is growing fast. Already the largest dealership in Kissimmee, our plans are to grow even more and dominate the marketplace. We offer: ~ Work/life balance work...AutomotiveFull time$23.2 - $37.44 per hour
...technician that will enhance commercial business service by working off site to assist our... ...Duties & Responsibilities Drive to customer off site locations Produce EVCI for requested... ...for career as a Technician in the automotive industry Eager to learn and...AutomotiveHourly payFull timeTemporary workPart timeNight shiftWeekend work- A leading automotive retailer in Kissimmee is seeking a Professional Sales Representative to support the growth of the commercial business. This full-time role involves maintaining customer relationships and managing team members. Candidates should have strong automotive...AutomotiveFull timeFlexible hours
- ...Kissimmee, Florida, is seeking a professional level sales team member who will manage customer relationships and help drive commercial growth. The role requires expert knowledge of automotive systems and part knowledge, as well as effective communication and organizational...AutomotiveFull timeFlexible hoursAfternoon shift
- ...for an accommodation or an alternative application process. AUTOMOTIVE SERVICE TECHNICIAN Full Time Over 35 hours Technical Mullinax Ford... ...inspections Maintain legible and accurate paperwork for both the customer and our records Clean and maintain work environment to...AutomotiveFull time
- ...public safety, and federal vehicles. We provide industry-specific training for candidates with a strong foundational knowledge of automotive or marine electronics. Primary Responsibilities • Installation & Integration: Professionally install 12v electrical...AutomotiveLocal areaMonday to FridayFlexible hours
$16 - $21 per hour
...using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. Learn and uncover... ...services ~ Additional employee discounts on attractions, automotive, travel and more. This position is a great way to jumpstart...AutomotiveHourly payFull timeTemporary workWork experience placementSummer workImmediate startShift workWeekend workAfternoon shift- ...are the backbone of our success, keeping customers safe while building a career and life... ...customers with exceptional, safe, and timely service. You are on the floor with your... ...Ability to lift at least 50 pounds * Automotive enthusiasm: It's a plus but not required...AutomotiveWeekly payPart timeLocal area
$16 - $21 per hour
...using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. Learn and uncover... ...services ~ Additional employee discounts on attractions, automotive, travel and more. This position is a great way to jumpstart...AutomotiveHourly payFull timeTemporary workWork experience placementSummer workImmediate startShift workWeekend workAfternoon shift- ...Shipping and receiving of merchandise Assemble and fill customer orders to be delivered within a 45minute window Inventory and... ...retail environment ~ Highly motivated to provide superb customer service ~ Excellent communication and interpersonal skills ~ Must...AutomotiveFull timeContract work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Automotive Customer Service Advisor. Be the first to apply!
- customer service associate remote Kissimmee, FL
- participant services representative Kissimmee, FL
- logistics customer service representative Kissimmee, FL
- airport customer experience specialist Kissimmee, FL
- customer success associate Kissimmee, FL
- medical customer service representative Kissimmee, FL
- customer service rep part time Kissimmee, FL
- customer sales representative Kissimmee, FL
- benefit customer service representative Kissimmee, FL
- customer service sales representative Kissimmee, FL


