RETAIL COMPUTER TECHNICIAN

Job DescriptionJob DescriptionMICRO CENTER is the nation’s leading computer and electronics big‑box retailer, offering more than 40,000 of the industry’s best technology products. For over 45 years, our success has been built on unmatched product expertise, a passion for innovation, and a deep commitment to exceptional customer service.We are bringing our newest store location to AUSTIN, TX!At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long‑term customer relationships and cultivating a workplace where associates are supported, empowered, and valued.About the RoleWe are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS, starting at $15/hour base pay with productivity incentives to increase hourly rates from $18-$35 + SPIFFs. If you are passionate about customers and computers and want high earning potential based on your productivity, Micro Center is the place for you!You’ll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions.

The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status.What You’ll DoProvide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the storeRecommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptionsIdentify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitorsAssemble custom computers sold by our expert build-your-own (BYO) sales teamUnderstand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologiesMaintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately trackedProvide timely, complete, and accurate information directly to customers via face-to-face, telephone, SMS, and email communication regarding their service event on a constant basisEnsure that customer service standards are met and that difficult customer situations are handled courteously and professionallyPerform additional duties and responsibilities as assignedWhat We’re Looking ForHigh School diploma or equivalent with one year of related computer service repair or technical customer service experience strongly preferredIndustry certifications are preferred and are required within 90 days of hire (company paid)Excellent communication & interpersonal skills combined with the ability to multi-task and adjust prioritiesPhysical requirements: lift up to 50 lbs., stand for prolonged periods of timeFlexible availability, including early mornings, evenings, weekends, and holidaysBenefits That Support Your Growth and Well‑BeingAt Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:Medical, Dental & Vision Coverage for regular full‑time associatesCompetitive Employee Discount, including our Friends & Family Discount ProgramTuition Reimbursement and Education Savings Opportunities to support continuous learningPaid Time Off for regular associates to rest, recharge, and take care of what matters most401(k) Retirement Plan with Company Match to help you plan for the futureIndustry‑Leading Vendor and Company Training to build your skills and product expertiseClear Career Growth and Advancement Opportunities across the organizationWhy Micro CenterOur core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.Micro Center is an Equal Opportunity Employer.