Front Desk Hospitality Specialist

Front Desk Hospitality Specialist

Phoenix Home Care and Hospice is hiring a Front Desk Hospitality Specialist for our Joplin office.

This is more than answering phones. You are the first voice people hear and the first face they see when they walk through our doors. We are looking for someone who brings energy, professionalism, warmth, and calm to a fast-moving environment.

If you are highly organized, love helping people, and can confidently manage a busy front desk while making others feel welcome, we want to meet you.

What You'll Do

• Answer and manage a high volume of incoming calls
• Welcome applicants, caregivers, clients, and visitors with professionalism and kindness
• Connect callers and guests to the right departments quickly and efficiently
• Assist with problem solving and gathering information for staff and families
• Support office operations with clerical and administrative tasks
• Prepare documentation and reports as needed
• Help create a positive, supportive office atmosphere every day

What Makes Someone Successful in This Role

• Excellent phone presence and communication skills
• Ability to multitask and stay organized under pressure
• Positive attitude and strong attention to detail
• Professional appearance and dependable attendance
• Comfortable handling a multi-line phone system
• Strong teamwork skills while also being self-motivated
• Someone who naturally looks for ways to help others

What You Need

• Previous office or administrative experience preferred
• Knowledge of Microsoft Word and Excel
• Strong customer service and hospitality mindset
• Ability to thrive in a fast-paced environment

What We Offer

• No weekends
• Medical, dental, and vision benefits
• Spousal and family insurance options
• Paid Time Off
• Continuing education opportunities
• Employee recognition programs
• Supportive team culture
• Immediate hiring opportunity

At Phoenix Home Care and Hospice, our mission is to create New Beginnings for our caregivers and clinicians while delivering compassionate care built on honesty, patience, and kindness.

If you want to work somewhere your attitude, professionalism, and people skills truly matter, apply today.

Choose Phoenix. Your New Beginning starts here.