Technical Account Manager

Position Overview We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to oversee and manage top‑tier service accounts, ensuring the successful delivery of Rx Technology IT solutions. The TAM will serve as a strategic advisor and technical liaison between our clients and internal teams, driving customer satisfaction, solution adoption and long‑term value. Key Responsibilities Serve as the primary technical point of contact for Top Managed Service Accounts Build and maintain strong, long‑term relationships with key stakeholders within client accounts. Understand client business objectives and align Rx Technology IT solutions to meet those goals. Solution Design & Delivery Collaborate with sales, engineering, and service delivery teams to develop tailored IT solutions Create and manage Bill of Materials (BoM) and Statements of Work (SoW) for professional services engagements Ensure timely and successful delivery of solutions according to customer needs and objectives Strategic Planning & Reporting Provide regular account reviews and performance reports to clints and internal leadership Identify opportunities for upselling and cross‑selling IT services Report directly to the VP of Sales providing insights and updates on account health and growth opportunities Customer Advocacy Act as the voice of the customer within the organization Drive resolution of technical issues and ensure customer satisfaction Facilitate feedback loops between clients and product/service teams Qualifications Proven experience in technical account management, solution architecture, or IT consulting Strong Understanding of enterprise IT infrastructure, cloud services, and managed solutions Excellent communication, presentation, and interpersonal skills Ability to manage multiple high‑profile accounts with professionalism and strategic insight Experience with creating BoMs and SoWs for complex IT projects Preferred Skills Familiarity with Rx IT solutions and service delivery models Technical certification (e/g/., Cisco, Microsoft, AWS) are advantageous #J-18808-Ljbffr