Technical Account Manager

Ocean Tomo

Position Overview

We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to oversee and manage top‑tier service accounts, ensuring the successful delivery of Rx Technology IT solutions. The TAM will serve as a strategic advisor and technical liaison between our clients and internal teams, driving customer satisfaction, solution adoption and long‑term value.

Key Responsibilities

Serve as the primary technical point of contact for Top Managed Service Accounts
Build and maintain strong, long‑term relationships with key stakeholders within client accounts.
Understand client business objectives and align Rx Technology IT solutions to meet those goals.

Solution Design & Delivery

Collaborate with sales, engineering, and service delivery teams to develop tailored IT solutions
Create and manage Bill of Materials (BoM) and Statements of Work (SoW) for professional services engagements
Ensure timely and successful delivery of solutions according to customer needs and objectives

Strategic Planning & Reporting

Provide regular account reviews and performance reports to clints and internal leadership
Identify opportunities for upselling and cross‑selling IT services
Report directly to the VP of Sales providing insights and updates on account health and growth opportunities

Customer Advocacy

Act as the voice of the customer within the organization
Drive resolution of technical issues and ensure customer satisfaction
Facilitate feedback loops between clients and product/service teams

Qualifications

Proven experience in technical account management, solution architecture, or IT consulting
Strong Understanding of enterprise IT infrastructure, cloud services, and managed solutions
Excellent communication, presentation, and interpersonal skills
Ability to manage multiple high‑profile accounts with professionalism and strategic insight
Experience with creating BoMs and SoWs for complex IT projects

Preferred Skills

Familiarity with Rx IT solutions and service delivery models
Technical certification (e/g/., Cisco, Microsoft, AWS) are advantageous

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Vacancy posted 5 days ago

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