Technical Account Manager
Ocean Tomo
Position Overview
We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to oversee and manage top‑tier service accounts, ensuring the successful delivery of Rx Technology IT solutions. The TAM will serve as a strategic advisor and technical liaison between our clients and internal teams, driving customer satisfaction, solution adoption and long‑term value.
Key Responsibilities
- Serve as the primary technical point of contact for Top Managed Service Accounts
- Build and maintain strong, long‑term relationships with key stakeholders within client accounts.
- Understand client business objectives and align Rx Technology IT solutions to meet those goals.
Solution Design & Delivery
- Collaborate with sales, engineering, and service delivery teams to develop tailored IT solutions
- Create and manage Bill of Materials (BoM) and Statements of Work (SoW) for professional services engagements
- Ensure timely and successful delivery of solutions according to customer needs and objectives
Strategic Planning & Reporting
- Provide regular account reviews and performance reports to clints and internal leadership
- Identify opportunities for upselling and cross‑selling IT services
- Report directly to the VP of Sales providing insights and updates on account health and growth opportunities
Customer Advocacy
- Act as the voice of the customer within the organization
- Drive resolution of technical issues and ensure customer satisfaction
- Facilitate feedback loops between clients and product/service teams
Qualifications
- Proven experience in technical account management, solution architecture, or IT consulting
- Strong Understanding of enterprise IT infrastructure, cloud services, and managed solutions
- Excellent communication, presentation, and interpersonal skills
- Ability to manage multiple high‑profile accounts with professionalism and strategic insight
- Experience with creating BoMs and SoWs for complex IT projects
Preferred Skills
- Familiarity with Rx IT solutions and service delivery models
- Technical certification (e/g/., Cisco, Microsoft, AWS) are advantageous
Vacancy posted 4 days ago
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