Director, Operations

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time. About The Position The Director of Logistic Operations directs operational activities for regional sites via partnerships with site General Managers. This role will act as a liaison between the organization and client, manages complex customer relationships, and is responsible for analyzing and identifying value-added services that match customer needs with solution selling. The position drives long range plans for customer sites to obtain optimum efficiency and economy of operations, while maximizing profits through actions that align with Kenco’s guiding principles. Significant travel is required. Functions Execute and aid in forming the vision for the network and translate the company vision downstream to sites and employees. Identify new business opportunities and maximize revenue and margins with existing customers by developing and maintaining customer relationships. Take ownership of the customer relationship through transparent and proactive communication cadence. Facilitate monthly and quarterly business reviews that showcases performance, value-add, challenges, etc. Oversee and continuously evaluate the day-to-day site performance against established KPI's. Introduce new KPI's and measurements where possible to amplify insight and impact. Meet regularly, at least once a month, with all assigned General Managers to ensure continuous line of sight of daily operations. Drive industry leading safety initiatives throughout the network to reduce operational risks and foster a culture of safety. Develop and maintain customer profiles and routinely review business issues, organizational structure, opportunities, information flow, competitor environment, processes, and contracts. Cascade improvements provided during the review. Build business cases and present complete proposals and value solutions for our customers that align with the customer objectives. Provide leadership, coaching, and training to all employees within the operation. Work with Learning & Development (L&D) for the strategic development of staff that align with the organization’s goals. Direct the implementation of new programs and processes while working cross functionally with other business groups within the organization. Using Lean Six Sigma tools, regularly assess site capabilities for improved efficiency, safety, quality, and financial performance where possible. Regularly visit sites and establish a management presence that is aligned with Kenco principles. Other applicable duties as assigned. Qualifications Bachelor’s degree in supply chain management, business management, logistics, or related field required; M.B.A. preferred. 8-10 years of supply chain management, business management or logistics experience required; regulatory experience preferred for some but not all sites. 3-5 years of logistic site leadership with budgetary experience required. Lean Six Sigma and/or Supply Chain certification or training preferred. Strong leadership and management skills with the proven ability to maximize team performance and development required. Robust understanding of supply chain strategies required. Strong customer relationship skills; ability to balance and manage customers’ expectations while aligning with corporate goals. Strong problem-solving ability, planning/organization skills, and decision-making ability. Ability to communicate and articulate professionally, in both speech and writing. Interpersonal influence skills Ability to be flexible and adapt to changing priorities. Understanding of and ability to control HR costs and growth. Proactive approach to employee relations issues. Detailed knowledge and grasp of financial practices and accounting. Ability to set policy and procedures. Ability to lead others effectively utilizing a team approach. Willingness and ability to travel frequently. Competencies Collaborative Leadership - Knows how to get things done through formal channels and the informal network while instilling a sense of purpose in others; sees connection to larger purposes. Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible. Customer Relationship Building - Having an intimate knowledge of the customer's changing needs and the ability to produce rapid results in all areas. Financial Acumen - Maintains and applies a broad understanding of financial management principles to ensure decisions are fiscally sound, responsible, and are strategically aligned. Leading Change - Ability to develop and implement an organizational strategy and to incorporate it into the organization’s long-term goals. Foster a work environment that encourages creative thinking and the ability to maintain focus, intensity, and persistence, even under adversity. Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy. Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization. Travel Requirements This position is expected to travel approximately 50% - 75%. A passport is not required, but recommended. Disclosures For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Per company policy, all internal job postings expire 14 days from the date they are posted. The Approximate Pay Range For This Job Is $132,000.00 - $198,000.00 Benefits Offered Medical insurance including HSA, HRA and FSA accounts Supplemental insurance including critical illness, hospital indemnity, accidental injury Dental Insurance Vision Insurance Basic Life and Supplemental Life Short Term and Long Term Disability Paid Parental Leave 401(k) Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment) Employer Paid Holidays- 10 days Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company. Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law. For California residents please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy. #J-18808-Ljbffr