Student Services Coordinator - REMOTE - Must be based in Oahu, HI

Job Details

Job Location: Oahu Island, HI 96759, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $23.00 - $25.00 Hourly, Job Category: Education.

WHO WE ARE

Here at LearnWell, we've dedicated ourselves to making a life-changing impact on the 10 million students in the U.S. who currently live with some type of behavioral health need, including depression, anxiety, suicidal ideation, eating disorders, and substance use. For 26 years, we have provided on-site instructional services within hospital settings, helping students continue their academic progress during treatment and successfully reenter the classroom.

ABOUT THE TEAM

LearnWell has a Student Services team that is small but mighty. As our company continues to grow, our Student Services team works collectively to ensure that all of our students have accurate documentation while maintaining compliance and security. We have a metric-driven culture and are always thinking outside the box as we strive for 100% of our students to be approved for academic services.

ABOUT THE ROLE

LearnWell is looking for an organized and metric-driven Student Education Liaison to ensure that all paperwork for each of our students is entered accurately and thoroughly within our CRM. The role will entail data entry and data management tasks, as well as communication and coordination with school district personnel. The ideal candidate for this role will maintain an uncompromising commitment to operational excellence and execution.

Responsibilities

• Data entry and management of all student information within our CRM platform.
• Diligent review of required student documents within our CRM and collection of any missing information.
• Communication with school district personnel regarding approval for students' academic services and the collection of students' schoolwork. Modes of communication may include phone, email, and/or fax.
• Support for operational and teaching staff regarding information within our CRM and/or required report generation.

This position entails a 40-hour-per-week commitment, Monday through Friday, from 8:00 a.m. to 4:30 p.m. The starting pay range is $23–$25 per hour.

This position follows our traditional school-year calendar and is a 10-month role. There is tremendous opportunity for growth, as well as the potential for work over the summer.

Benefits

• We offer a very generous package of paid time off, including vacation time, sick time, and federal holidays.
• We also offer healthcare benefits, including medical, dental, and vision coverage.
• Additional benefits include paid family leave options, a 401(k), employer-sponsored life insurance, and annual grants for tuition reimbursement.

This is a remote, work-from-home position.

The qualified individual must be located on Oahu and capable of answering questions, resolving problems, and providing follow-up assistance to the local school district. The individual must be accessible by telephone to respond to requests and feedback requiring immediate attention between the hours of 8:00 a.m. and 4:00 p.m. Hawaii Standard Time, Monday through Friday, excluding holidays.

Qualifications

• Bachelor's degree required; Business or Communication majors preferred.
• Minimum of two years of customer service experience required.
• Proven professionalism in both written and verbal communication.
• Ability to perform well under pressure, take initiative, and manage multiple tasks simultaneously while maintaining strong attention to detail.