Customer Parts Support Specialist

United Kingdom of Great Britain and Northern Ireland Warwickshire Warwick Remote vs. Office Hybrid (Remote/Office) Company Industrial Turbine Company (UK) Limited Organization Gas Services Business Unit Distributed Full-time Experience Level Experienced Professional A Snapshot of Your Day As a Customer Parts Support Specialist within our Aero Derivative Gas Turbine (AGT) business, you will play a key role in supporting customers across the global supply chain network. Based in Warwick, you’ll work as part of the Customer Demand team, managing customer enquiries, quotations, sales orders, and operational support activities to ensure a high level of service delivery. Your day will involve working closely with customers and internal stakeholders across Supply Chain, Operations, Logistics, and Engineering to coordinate customer requirements, resolve issues, and support timely order fulfilment. This is a fast-paced and highly collaborative role where strong communication, organisation, and customer focus are essential. How You’ll Make an Impact Process quotations, sales orders, and customer documentation accurately within agreed timescales using company ERP systems. Build and maintain strong long-term customer relationships by understanding customer operational, commercial, and organisational requirements. Communicate order progress, delivery plans, and issue resolution updates to customers in a timely and professional manner. Manage customer enquiries and urgent requests efficiently, ensuring orders are prioritised and processed against required deadlines. Liaise closely with internal departments including Supply Chain, Logistics, Operations, Engineering, and Procurement to ensure customer requirements are fulfilled. Support continuous improvement activities by identifying opportunities to improve customer experience and internal processes. Monitor customer satisfaction and support corrective actions where required to improve service performance. Organise and support customer meetings to maintain high levels of customer engagement and service delivery. Operate within company compliance standards, maintaining awareness of Export Control, Customs, and operational compliance requirements. Support knowledge development through ongoing training and collaboration with line managers and super users. What You Bring Experience working within a customer service, customer support, supply chain, or order processing environment. Good understanding of Supply Chain operations, customer interaction, and operational processes. Strong communication and stakeholder management skills with a professional and organised approach. Experience using ERP systems such as SAP would be highly advantageous. Strong attention to detail and ability to work accurately under pressure and to tight deadlines. Good working knowledge of Microsoft Office applications. Understanding of Export Control, Customs, or compliance processes would be beneficial. Degree qualification within Supply Chain, Business, Logistics, or a related discipline would be advantageous. A collaborative and proactive team player with a strong customer-focused mindset. About the Team Our Gas Services division offers low-emission power generation through service and decarbonization. We bring together gas turbines, steam turbines, generators, and digital service solutions under one roof. Through modernization, digitalization, and innovative service offerings, we support customers worldwide in improving reliability, efficiency, and sustainability. Within the AGT business, our Customer Demand team plays a critical role in ensuring customers receive responsive, reliable, and high-quality operational support across the global fleet. Benefits 26 days holiday, increasing to 29 days with time served Access to a flexible benefits portal including private medical cover, cycle-to-work schemes, and mor Opportunities for career development and continuous learning Exposure to global customers and international supply chain operations A collaborative and supportive team environment focused on customer excellence #J-18808-Ljbffr