Residential Services Attendant

About the Role

Four Seasons Residences Nashville is seeking a Residential Services Attendant to support a world-class luxury living experience for homeowners. This role ensures seamless service delivery in the Residential Lobby and throughout the property, assisting residents with daily needs, amenities, and personalized requests.

What You Will Do

• Process incoming and outgoing packages, messages, mail, groceries, flowers, luggage, and other resident items with accuracy and timeliness.
• Assist residents with luggage handling, transportation arrangements, deliveries, parcels, wine deliveries, and grocery services based on resident instructions.
• Provide residents with information regarding residential services, events, amenities, and hotel offerings.
• Support homeowners in transporting items to and from private storage as requested.
• Deliver messages, packages, newspapers, and faxes to condominiums and assist with Residential Lobby operations, including answering phones at the Residence Concierge desk.
• Maintain cleanliness and organization of the Residential Lobby and all common residential areas.
• Assist Residence Concierge, Management, and Public Area teams during absences or peak periods.
• Handle all resident interactions with exceptional professionalism, anticipating needs and resolving issues to prevent service disruptions.
• Communicate resident requests promptly to Residence Concierge for follow-up and task completion.
• Provide role coverage for colleagues during meal breaks or emergencies.

What You Bring

• Previous experience in Residential Services, Guest Services, or luxury hospitality preferred.
• Excellent communication skills and strong command of English in verbal and written form.
• Flexibility to work early mornings, afternoons, evenings, weekends, and holidays.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Comfort using a variety of software and technology tools.

What We Offer

Competitive salary, wages, and comprehensive benefits package
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Dynamic, inclusive employee culture with year-round engagement events

Schedule & Hours

Full-time position
Must be available to work early mornings, days, evenings, weekends, and holidays as business needs require

Authorization to work in the United States is required for this role.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.