Senior Vice President, Commercial Strategy, Product & Process

Job Overview A Day in the Life of the Senior Vice President, Commercial Strategy, Product & Process: The Senior Vice President of Commercial Strategy, Product and Advanced Services provide strategic leadership for the development, lifecycle management, and operational excellence of Astound Business Solutions’ commercial product portfolio. This role oversees Product Management, Project Management, and specialized Advanced Services product support teams, with responsibility for shaping the commercial product strategy, optimizing business operations, and driving cross-functional execution to support growth initiatives. Strong collaboration across sales, engineering, operations, and other internal teams is essential to successfully deliver products, streamline processes, and enhance overall performance. The position also leads a team responsible for customer configuration and advanced technical support for cloud hosting, SD‑WAN, managed Wi‑Fi, custom UCaaS integrations, and other managed services. This team provides internal enablement and customer training, serves as a subject‑matter expert resource across the organization, and supports complex ICBs, managed services deployments, and the introduction of new products and services. Key responsibilities include directing product strategy, vision, and roadmap aligned with business objectives; owning managed services processes, including complex order acceptance, customer onboarding, and ongoing support; partnering with engineering leadership to translate strategy into actionable requirements; leading end‑to‑end product development lifecycle; collaborating with marketing on go‑to‑market strategies; monitoring product performance and KPIs; coordinating scalable operational strategies; partnering with finance for accurate reporting and cost optimization; overseeing support functions and project management; establishing relationships with external partners; identifying growth opportunities; providing leadership and mentorship; managing integration initiatives; performing supervisory duties; and performing other duties as assigned. What You Bring to the Table Demonstrated expertise in documenting complex business requirements and collaborating cross‑functionally to translate them into clear, actionable functional specifications. Proven ability to independently lead and deliver integration initiatives from inception through completion. Strong capability to partner with Product and Marketing teams to successfully plan and execute new product launches. Exceptional communication skills, both written and verbal, with the ability to influence across all levels of the organization. High degree of discretion, sound judgment, and commitment to maintaining confidentiality when handling sensitive information. Experience working closely with Sales organizations to identify, develop, and deliver new revenue opportunities. Outstanding organizational and planning skills, with a strong attention to detail. Ability to operate effectively in a fast‑paced, dynamic environment while remaining deliberate, forward‑thinking, and solution‑oriented. Self‑aware and intellectually curious, with the maturity to balance a sense of humor with accountability to the team, our products, and our customers. Strong computer skills, including proficiency with project management tools (e.g., MS Project or similar), Google Workspace (Gmail and G‑Suite), Microsoft Office, Adobe, and Microsoft Copilot and other AI‑powered productivity tools. Demonstrated ability to stay current with emerging AI technologies and advancements and apply them effectively to improve productivity and decision‑making. Ability to adhere to Local and Federal regulations, as well as Company policies. Requirements & Qualifications Education: Bachelor's degree required, or equivalent professional experience. Experience: A minimum of seven years of progressive experience in product and operational leadership roles. At least five years of senior management experience within business operations. Benefits Package 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Base Salary: The base salary range for this position is $230,000- $330,000 annually, plus opportunities for bonus and benefits, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. Mission Statement Take care of our customers Take care of each other Do what we say we are going to do Have fun Equal Employment Opportunity Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. #J-18808-Ljbffr