Customer Service Representative

Job Description

Job Description

Note:

• The position is Onsite ( No Remote work ).

Position Details:

• Position: Fraud & Claims Operations Representative 2 ( Customer Service Representative )

• Industry: Banking/Financial Services

• Job duration: 6 months ( Possible Extension/Conversion )

• Location: Des Moines, IA 50309 ( On-site - No Remote work )

• Schedule: Monday - Friday (8 AM - 5 PM / 9 AM - 6 PM Central Time )

• Pay Range: $18-20/hour

Day-to-Day Responsibilities:

• This role will handle incoming calls.

• Handle incoming calls and investigate potentially fraudulent activity.

• Recommend process and tool improvements that increase the efficiency of fraud and claims operations.

• Identify and submit customer complaints when applicable.

• Provide guidance and subject matter expertise to less experienced staff on complex fraud and claims matters.

Required Skills:

• Call Center/Contact Center/Customer Service/Phone based Customer Support Experience.

Nice to Have Skills:

• Bilingual - English and Spanish.

• Fraud and claims operations experience.

• Proficiency with MS Office applications, including Excel and Outlook.

Benefits:

• The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.